Fixed Operations Manager

Kentville Toyota; Kentville; On-site; CAD 90,000 - 130,000; Full time

Job summary

Kentville Toyota is seeking an experienced Fixed Operations Manager to lead our Service and Parts departments in Kentville, NS. The role focuses on driving performance, building a high-performing team, and delivering an exceptional customer experience.

You will assess current processes, identify opportunities for improvement, and implement strategies to increase efficiency and profitability. This is a hands-on leadership role in a dynamic automotive dealership environment.

Qualifications

• Proven management experience within an automotive dealership Fixed Operations.
• Strong knowledge of Service and Parts department operations.
• Demonstrated ability to improve departmental performance and profitability.
• Proven leadership and team-building skills.
• Knowledge of automotive KPIs and financial statements.
• Valid driver’s licence.

Responsibilities

• Lead and oversee all Fixed Operations activities, including Service and Parts.
• Provide leadership, direction, coaching, and accountability to Service and Parts personnel.
• Establish and monitor departmental goals, budgets, KPIs, and performance targets.
• Drive Service and Parts revenue, gross profit, productivity, and profitability.
• Analyze departmental performance and implement strategies to improve results.
• Monitor technician productivity, labour sales, hours sold, and parts performance.
• Develop strategies to increase customer retention and loyalty.
• Ensure exceptional customer experience throughout Service and Parts.
• Recruit, train, motivate, and retain high-performing employees.
• Work with General Manager to achieve dealership objectives.

Skills

Fixed Ops leadership

Service & Parts operations

KPIs & financial statements

Customer-service

Team-building

Communication

Organizational skills

Job description

Kentville Toyota is an established and growing automotive dealership seeking an experienced, results-driven Fixed Operations Manager to lead our Service and Parts operations.

This is a key leadership position responsible for driving departmental performance, developing a high-performing team, delivering an exceptional customer experience, and maximizing the profitability and efficiency of our Fixed Operations departments

The successful candidate will be a strong automotive leader who can assess existing processes, identify opportunities for improvement, and build upon the dealership's current success.

Key Responsibilities

• Lead and oversee all Fixed Operations activities, including Service and Parts
• Provide leadership, direction, coaching, and accountability to Service and Parts personnel
• Establish and monitor departmental goals, budgets, KPIs, and performance targets
• Drive Service and Parts revenue, gross profit, productivity, efficiency, and overall profitability
• Analyze departmental performance and implement strategies to improve results
• Monitor technician productivity, labour sales, effective labour rates, hours sold, parts performance, and overall department efficiency
• Develop strategies to increase customer retention, service visits, and long-term customer loyalty
• Ensure a consistently exceptional customer experience throughout the Service and Parts departments
• Handle customer concerns and escalated issues professionally and effectively
• Recruit, train, motivate, and retain high-performing employees
• Conduct regular performance reviews and provide ongoing coaching and development
• Work closely with the General Manager and senior leadership team to achieve dealership objectives
• Maintain strong relationships with customers, manufacturers, suppliers, and dealership partners
• Ensure compliance with manufacturer standards, dealership policies, safety requirements, and applicable regulations
• Review and improve existing processes, procedures, and departmental workflow
• Identify opportunities to increase efficiency, reduce unnecessary expenses, and improve profitability
• Ensure the Service and Parts departments maintain a professional, organized, safe, and customer-focused environment

What We're Looking For

• Proven management experience within an automotive dealership Fixed Operations environment
• Strong knowledge of Service and Parts department operations
• Demonstrated ability to improve departmental performance and profitability
• Proven leadership and team-building skills
• Strong understanding of automotive dealership KPIs and financial statements
• Excellent communication, negotiation, and customer-service skills
• Strong organizational and problem-solving abilities
• Ability to hold team members accountable while maintaining a positive workplace culture
• A hands-on, proactive management style
• Ability to work effectively in a fast-paced dealership environment
• Valid driver's licence
• Automotive trade experience or relevant industry certifications are considered an asset

What We Offer

• Competitive compensation package with performance-based incentives
• An established dealership with an existing customer base and operational infrastructure
• Opportunity to make a meaningful impact on an already successful Fixed Operations department
• Strong support from dealership leadership
• Opportunities for professional growth and advancement
• A professional, team-oriented working environment
• The opportunity to lead and develop an experienced automotive team

The Ideal Candidate

The ideal candidate is an experienced Fixed Operations leader who understands how to drive both people and performance.

You know how to identify what is working, recognize where improvements are needed, and implement changes that produce measurable results. You are comfortable managing financial performance, developing employees, improving processes, and ensuring customers receive an exceptional experience every time they visit the dealership.

You are accountable, energetic, organized, and committed to building a culture of performance, professionalism, teamwork, and customer satisfaction.

If you're ready to take an established dealership's Fixed Operations performance to the next level, we want to hear from you.