Service Manager - Kindersley

CLAAS Industrietechnik GmbH; Kindersley; On-site; CAD 90,000 - 120,000; Full time

Job summary

Canada West Harvest Centre, part of the CLAAS family, seeks a Service Manager to lead daily service operations for our dealership, focusing on safety, staff retention, and profitability.

You will manage technicians and support staff both in shop and field locations, ensuring high-quality repairs and superb customer service, while following warranty guidelines.

Ideal candidates bring a diesel service background, strong communication, and the ability to travel as needed.

Qualifications

• Two year Ag Diesel Technical Degree or Diploma, Journeyman preferred, not required.
• 5+ years’ experience in a field diesel service technician role, preferred, not required.
• Prior experience in troubleshooting methods and tools required.
• Working knowledge of CLAAS machinery a plus.
• Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with a strong attention to detail.
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact.
• Proven ability follow-through defined tasks.
• Excellent customer service skills.
• Farm background highly desirable, not required.
• Ability to safely operate large farm machinery.
• Valid driver’s license with a continued verifiable safe driving history / ability to safely operate a motor vehicle.
• Proficient with Microsoft Office Suite.
• Strong English language skills, French and German skills a plus.
• Ability to travel; may require overnight travel and weekend or evening work.

Responsibilities

• Oversees the daily service operations for service department including safety, employee retention and engagement, and profitability.
• Manages and directs a team of technicians and support staff while ensuring high quality of work and repairs to customer equipment in the shop or field location.
• Utilizes the highest level of customer service and certifies that warranty guidelines are met.
• Delegates and monitors the service tasks of all service staff to ensure service goals are achieved and technician efficiency is maximized.
• Address customer contacts professionally to build relationships to increase service sales.
• Regularly inspect the service department to identify and mitigate safety hazards.
• Monitor status of all open work orders and ensure WIP within target levels.
• Accurately quote repairs for internal machines and customer units.
• Review accounts receivable with accounting to keep A/R levels low.
• Review and approve all technician time off requests.
• Conduct machinery inspections of completed technician work.
• Schedule Technical Service Training.
• Manage dealership warranty program and ensure documentation.
• Settle customer disputes effectively and timely.
• Monitor and invoices work orders as needed.
• Performs budget reviews and budget input and is responsible for generating shop revenues.
• Hires, trains, develops and appraises staff; conducts performance appraisals and handles disciplinary matters.

Skills

Exceptional written and oral comms

Excellent customer service

Ability to travel

Strong English

Microsoft Office proficiency

Education

Two year Ag Diesel Tech Degree or Diploma

Tools

Troubleshooting methods/tools

CLAAS machinery knowledge

Job description

MUST BE ELIGIBLE TO WORK IN CANADA

Canada West Harvest Centre is part of a family-owned company that has people throughout Saskatchewan. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future.

Your role on our team:

The Service Manager oversees the daily service operations for service department including safety, employee retention and engagement, and profitability. The position manages and directs a team of technicians and support staff while ensuring high quality of work and repairs to customer equipment in the shop or field location. The Service Manager utilizes the highest level of customer service and certifies that warranty guidelines are met.

• Together with the Service Coordinator (if applicable), delegates and monitors the service tasks of all service staff to ensure service goals are achieved and technician efficiency is maximized.
• Appropriately address customer contacts in a professional manner to build relationships with customers to increase service sales.
• Regularly inspect the service department to identify and mitigate any potential safety hazards. Ensure service staff are following all safety guidelines and safety training is up to date.
• Monitor the status of all open work orders and ensure WIP is kept within target levels set by Branch Manager and GM.
• Accurately quote repairs for internal machines and customer units. Follow up on all quotes and ensure adequate communication.
• Regularly review accounts receivable, working together with the accounting department to keep A/R levels at a minimum.
• Review and approve all technician time off requests, ensuring vacation time is used within company vacation procedures and policy.
• Conducts machinery inspections of completed technician work.
• Schedules and organizes Technical Service Training.
• Together with the Service Writer (if applicable), manages dealership warranty program and ensures documentation is properly completed for warranty or any potential liability claims.
• Settles customer disputes effectively and timely.
• Monitors and invoices work orders as needed.
• Performs budget reviews and budget input and is responsible for generating shop revenues.
• In cooperation with CWHC management and North American Human Resources, hires, trains, develops and appraises staff effectively. Identifies employees’ skills and develops them by coaching and counseling on a regular basis. Conducts performance appraisals on time and provides continuous feedback on performance. Takes timely corrective action as necessary and in accordance with company policies. Works with the North American Human Resource Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
• Adheres to established company values, practices, policies, and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Your profile:

• Two year Ag Diesel Technical Degree or Diploma, Journeyman preferred, not required.
• 5+ years’ experience in a field diesel service technician role, preferred, not required.
• Prior experience in troubleshooting methods and tools required.
• Working knowledge of CLAAS machinery a plus.
• Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with a strong attention to detail.
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact.
• Proven ability follow-through defined tasks.
• Excellent customer service skills.
• Farm background highly desirable, not required.
• Ability to safely operate large farm machinery.
• Valid driver’s license with a continued verifiable safe driving history / ability to safely operate a motor vehicle.
• Proficient with Microsoft Office Suite.
• Strong English language skills, French and German skills a plus.
• Ability to travel; may require overnight travel and weekend or evening work.

We look forward to your application.

Your contact from our Canada West Harvest Centre Recruiting Team

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