Service Manager

Leavitt Machinery; Surrey; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Medical health care plan

Dental plan

Vision plan

Annual health care spending account

100% employer paid life and disability insurance

Sick leave plan

Employee assistance programs

RRSP matching

Professional development opportunities

Job summary

A leading material handling company in Surrey is seeking a Service Manager to oversee the Service department's performance and development. The ideal candidate should have over five years of supervisory experience, strong interpersonal skills, and mechanical knowledge of heavy machinery. This full-time position offers a competitive salary ranging from $90,000 to $110,000 annually, along with a comprehensive benefits package that includes medical, dental, and ongoing professional development opportunities.

Qualifications

• 5+ years of proven supervisory experience is required.
• Post-secondary education in business or related fields is preferred.
• Excellent computer skills including Microsoft Office are essential.

Responsibilities

• Manage the performance and development of service department staff.
• Lead continuous improvement initiatives in the department.
• Analyze financial statements to drive departmental profitability.

Skills

Proven supervisory experience

Mechanical knowledge of heavy machinery

Strong computer skills

Superior organizational skills

Strong interpersonal skills

Lean Six Sigma experience

Education

Post-secondary education in sales, business, management, or a related discipline

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Service Manager

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission‑driven approach, and customer‑focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

Opportunity

Leavitt Machinery is looking for a Service Manager to join our team in Surrey, BC. As the Service Manager, you will be responsible for managing the performance of the local Service department and team.

Key Responsibilities

• Manage the performance and development of the Service department staff, including driving accountability of the team members, staffing the department appropriately, and facilitating proper training.
• Partner with the Human Resources department on labour related and sensitive personnel issues.
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department.
• Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance.
• Conduct weekly toolbox meetings with the local Parts and Service teams.
• Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams.
• Actively address customer service issues and customer disputes.
• Closely manage Key Performance Indicators that relate to the Service department.
• Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department.
• Advocate and drive compliance on all corporate safety initiatives, policies, and programs.

Required Skills & Qualifications

• 5 or more years of proven supervisory experience.
• Post‑secondary education in sales, business, management, or a related discipline preferred.
• Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset.
• Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
• Superior skills in organization and planning.
• Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization.
• Adept at managing conflicting priorities in parallel.
• Confident self‑starter and team player.
• Experience with Lean Six Sigma considered an asset.

Benefits & Perks

• Company paid medical health care plan for you and your dependents.
• Dental plan, vision plan, and prescription drug coverage.
• Annual health care spending account.
• Life insurance, disability insurance, and travel insurance – 100% employer paid.
• Sick leave plan – 100% employer paid.
• Employee assistance programs.
• RRSP matching.
• Ongoing professional development opportunities.

The base pay range for this role is: $90,000 to $110,000 per year, depending on experience, plus an annual bonus.

This is an onsite role based in Surrey, BC.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Strategy/Planning and Information Technology
• Industry: Machinery Manufacturing

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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