Customer Service Representative

Leavitt Industrial Group; Coquitlam; Hybrid; CAD 49,000 - 55,000; Full time

Benefits offered by this job

Medical health plan

Dental & vision coverage

Annual health care spending account

Life insurance & disability

Sick leave – 100% employer paid

RRSP matching

Employee assistance program

Job summary

Leavitt Machinery is seeking a highly organized Customer Service Representative to join our Coquitlam team. You will work with the Operator Training group throughout the sales process to ensure customers receive outstanding service, manage mainline phone lines, and use the CRM to route leads.

You will develop knowledge of active clients and product offerings, support registration processes, and assist Account Managers as needed in a dynamic hybrid work environment in British Columbia.

Qualifications

• Two years of related customer service experience.
• Proficient with MS Office Suite (Word, Excel, Outlook).
• Experience with a CRM (Dynamics or Salesforce) preferred.
• Strong verbal and written communication; highly organized.

Responsibilities

• Handle a high volume of incoming calls for main phone lines.
• Utilize the CRM to pass leads to Account Managers.
• Develop a comprehensive understanding of active clients and product offerings.
• Ensure compliance of standards within the department in support of maintaining positive customer experiences.
• Provide general administrative support for the Operator Training department.
• Assist with completing registrations and follow up on client feedback as needed.
• Provide coverage for Account Managers as needed.

Skills

Customer service experience

MS Office

CRM experience

Phone communication

Written communication

Detail-oriented

Tools

Microsoft Dynamics

Salesforce

Job description

We put a high premium on the kind of people who dig the details and have the skills to orchestrate them to perfection, especially in a high-energy environment. When carried out well, these core values define our continual success.

About Us

Driven by purpose. Lifted by people.

At Leavitt Industrial Group, we believe that success is built on the strength of our people. When you join our team, you’re not just taking a job. You’re launching a rewarding and meaningful career path with endless opportunities for development.

Whether you’re an emerging talent or an industry veteran, we provide the support, mentorship, and resources to help you excel at every stage of your career. At Leavitt Industrial Group, your ideas are encouraged, your ambitions are recognized, and your contributions are rewarded.

We stand under a shared and united Purpose: Together, we lift our world and everything in it. At the core of who we are lies our commitment to keep the world moving. Every day, our products, parts and services do more than just handle goods. Our purpose captures our commitment to lifting our communities, the customers we work with, and our employees.

Our culture is shaped by our core values, including Teamwork, Continuous Improvement, Leadership, Safety, Accountability, and Community & Environment.

Bring your energy, skills, and ambition to one of North America’s fastest-growing private companies—where careers evolve alongside the business, and growth is built into every role. Join a team that’s driving momentum and shaping the future together.

Our employees enjoy a comprehensive range of health benefits and rewards designed to support their well-being and personal and professional growth. This includes but is not limited to:

• Competitive compensation packages
• Annual healthcare spending account
• Retirement savings plan
• Robust orientation, learning, and training programs
• Community support initiatives

At Leavitt Industrial Group, employee satisfaction is a top priority, and we are dedicated to helping our employees thrive.

Ready to give your career a lift?

Just starting out, moving into leadership, or digging into your discipline?
Join us.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure customers receive excellent service. This will include working in the CRM, answering mainline phones, and handling customer inquiries.

As the Customer Service Representative, your key responsibilities will include:

• Handle a high volume of incoming calls for main phone lines
• Utilize the CRM to pass leads to Account Managers
• Develop a comprehensive understanding of active clients and product offerings
• Ensure compliance of standards within the department in support of maintaining positive customer experiences
• Provide general administrative support for the Operator Training department
• Assist with completing registrations and follow up on client feedback as needed
• Provide coverage for Account Managers as needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of related customer service experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred
• A confident, helpful, and customer-oriented phone presence
• Excellent verbal and written communication skills
• Excellent organizational skills and a high attention to detail
• Ability to thrive in a dynamic work environment

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverageAnnual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $49,000 to $55,000 annually depending on experience.

This is a hybrid role based in Coquitlam, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.