Service Manager

Steele-Auto-Group; San Juan de Terranova; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Steele University

Job summary

Steele Auto Group invites applications for a Service Manager at Steele Mazda St. John's. You will lead a team of technicians and service advisors, ensuring smooth daily operations, exceptional customer satisfaction, and department performance.

We seek an experienced leader who fosters a collaborative shop culture, with a passion for training, safety and high-quality repairs. This full-time role offers a comprehensive rewards package and opportunities for growth within Steele Auto Group.

Qualifications

• 3+ years of automotive experience, ideally within Fixed Operations.
• Proven leadership experience with a hands-on, supportive style
• Highly organized and motivated, with a drive to continuously improve
• Strong time management and problem-solving skills
• Ability to foster a positive shop culture where people want to show up and do their best

Responsibilities

• Lead, support and mentor a team of technicians and service advisors
• Drive customer satisfaction, service accuracy and overall department performance
• Oversee repair processes and ensure all work meets Steele Auto Group's high standards
• Step in to support diagnostics and technical challenges when needed
• Keep the shop organized, safe and fully equipped for day-to-day efficiency
• Train and develop your team, encouraging continuous learning and growth
• Monitor productivity and performance targets, making adjustments as needed
• Ensure customers are supported with care, clarity and professionalism
• Foster a team culture rooted in trust, accountability and great service

Skills

Automotive experience

Leadership

Time management

Problem-solving

Organizational skills

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mazda St. John's is hiring a Service Manager!

At Steele Mazda St. John's we’ve built more than a dealership, we’ve built trust. We’re currently looking for an experienced and community-mindedService Manager to lead our service team. In this key role, you’ll ensure our day-to-day operations run smoothly, while keeping customer satisfaction and team success at the heart of everything you do. If you’re someone who leads by example and is passionate about delivering top-tier service, we’d love to hear from you.

What You’ll Be Doing:

• Lead, support and mentor a team of technicians and service advisors
• Drive customer satisfaction, service accuracy and overall department performance
• Oversee repair processes and ensure all work meets Steele Auto Group's high standards
• Step in to support diagnostics and technical challenges when needed
• Keep the shop organized, safe and fully equipped for day-to-day efficiency
• Train and develop your team, encouraging continuous learning and growth
• Monitor productivity and performance targets, making adjustments as needed
• Ensure customers are supported with care, clarity and professionalism
• Foster a team culture rooted in trust, accountability and great service

What We’re Looking For:

• 3+ years of automotive experience, ideally within Fixed Operations
• Proven leadership experience with a hands-on, supportive style
• Highly organized and motivated, with a drive to continuously improve
• Strong time management and problem-solving skills
• Ability to foster a positive shop culture where people want to show up and do their best

Why You Will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company, you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to some or all of the following:

• 100% Matched Retirement Savings Plan - because your future matters.
• Flexible Health & Dental Plans - with six cost shared options designed to fit your lifestyle.
• Mental Health & Wellness Support - through our confidential Employee and Family Assistance Program.
• Employee Discounts -on vehicle purchases, parts, and service across all Steele Auto Group locations.
• Work Boot Reimbursement - available immediately.
• Steele University - offering role specific training, professional development, and opportunities to grow your career.

While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.

Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate's experience. Accommodation is available throughout the recruitment process, just let us know.