Service Advisor

Steele Auto Group; San Juan de Terranova; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Total Rewards package

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts on vehicles, parts,

Boot Reimbursement

Steele University

Job summary

Steele St. John's Chrysler in St. John's, NL seeks a Service Advisor to guide clients through their vehicle service experience. You will be the friendly face, ensuring smooth, efficient service from intake to completion, and uphold our commitment to exceptional customer care.

You will own the customer experience, build relationships, and work with a team dedicated to service excellence, with opportunities to advance within Steele Auto Group.

Qualifications

• 1 year of experience in a customer service role.
• Hands-on, problem-solving attitude with motivation.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Valid driver’s license with clean driving abstract.

Responsibilities

• Greet clients professionally and listen to understand vehicle concerns.
• Confirm service coverage or warranties and communicate next steps.
• Prepare accurate estimates for labour, parts and materials.
• Create detailed work orders reflecting client input and diagnostics.
• Keep clients informed with updates, timelines and follow-ups.
• Maintain accurate service records and align with service standards.
• Identify opportunities to enhance the client experience.

Skills

Customer service

Communication

Organizational skills

Job description

Steele St. John's Chrysler
709 Topsail Rd
St. John's, NL A1C5N2, CAN

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele St. John's Chrysler is on the lookout for a Service Advisor!

As a Service Advisor at Steele St. John's Chrysler, you will be the friendly face and dependable guide our clients rely on. With a strong work ethic, and a passion for service excellence, you will ensure each customer’s experience is smooth, efficient, and worry-free. Reliable and committed, you will confidently navigate clients through their service needs, consistently meeting, and exceeding their expectations.

This is not just a service role, it is an opportunity to own the customer experience from start to finish. If you are passionate about building relationships and delivering a top-tier service experience, we invite you to join a team that values both its clients and its people.

What your day looks like:

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Accurately confirming service coverage or warranties and clearly communicating next steps.
• Preparing precise estimates for labour, parts and materials.
• Creating detailed work orders that reflect both client input and technician diagnostics.
• Keeping clients informed with transparent updates, realistic timelines and thoughtful follow-up.
• Maintaining accurate service records and staying aligned with our service standards.
• Proactively identifying ways to enhance the client experience through every interaction.

What you bring to the team:

• 1 Year experience in a customer service position.
• A hands-on, problem-solving attitude while being driven and motivated.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A valid driver’s license with a clean driving abstract required.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Because your future matters
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you willget engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, weensure thatevery candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We arehere to support you in every step of the way.