Service Manager

Steele Auto Group; San Juan de Terranova; Híbrido; CAD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Matched retirement

Health & dental

Mental health support

Employee discounts

Boot reimbursement

Steele University

Descripción de la vacante

Steele Mazda St. John's is hiring a Service Manager to lead our service team and ensure smooth day-to-day operations with a focus on customer satisfaction and team success.

The role requires 3+ years in automotive Fixed Operations, proven leadership, and a passion for delivering top-tier service within Steele Auto Group's standards.

Formación

• 3+ years of automotive experience, ideally within Fixed Operations.
• Proven leadership with a hands-on, supportive style.
• Highly organized and motivated, with a drive to continuously improve.
• Strong time management and problem-solving skills.
• Ability to foster a positive shop culture where people want to show up and do their best.

Responsabilidades

• Lead, support and mentor a team of technicians and service advisors.
• Drive customer satisfaction, service accuracy and department performance.
• Oversee repair processes and ensure work meets high standards.
• Step in to support diagnostics and technical challenges when needed.
• Keep the shop organized, safe and equipped for daily efficiency.
• Train and develop your team, fostering continuous learning and growth.
• Monitor productivity and performance targets, adjusting as needed.
• Ensure customers are supported with care and professionalism.
• Foster a culture of trust, accountability and great service.

Conocimientos

Leadership

Team mentorship

Customer service

Time management

Problem-solving

Descripción del empleo

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mazda St. John's is hiring a Service Manager!

At Steele Mazda St. John's we’ve built more than a dealership, we’ve built trust. We’re currently looking for an experienced and community-mindedService Manager to lead our service team. In this key role, you’ll ensure our day-to-day operations run smoothly, while keeping customer satisfaction and team success at the heart of everything you do. If you’re someone who leads by example and is passionate about delivering top-tier service, we’d love to hear from you.

What You’ll Be Doing:

• Lead, support and mentor a team of technicians and service advisors
• Drive customer satisfaction, service accuracy and overall department performance
• Oversee repair processes and ensure all work meets Steele Auto Group's high standards
• Step in to support diagnostics and technical challenges when needed
• Keep the shop organized, safe and fully equipped for day-to-day efficiency
• Train and develop your team, encouraging continuous learning and growth
• Monitor productivity and performance targets, making adjustments as needed
• Ensure customers are supported with care, clarity and professionalism
• Foster a team culture rooted in trust, accountability and great service

What We’re Looking For:

• 3+ years of automotive experience, ideally within Fixed Operations
• Proven leadership experience with a hands-on, supportive style
• Highly organized and motivated, with a drive to continuously improve
• Strong time management and problem-solving skills
• Ability to foster a positive shop culture where people want to show up and do their best

Why You Will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company, you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to some or all of the following:

• 100% Matched Retirement Savings Plan - because your future matters.
• Flexible Health & Dental Plans - with six cost shared options designed to fit your lifestyle.
• Mental Health & Wellness Support - through our confidential Employee and Family Assistance Program.
• Employee Discounts -on vehicle purchases, parts, and service across all Steele Auto Group locations.
• Work Boot Reimbursement - available immediately.
• Steele University - offering role specific training, professional development, and opportunities to grow your career.

While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.

Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate's experience. Accommodation is available throughout the recruitment process, just let us know.