Service Manager

ALPA Equipment Ltd; Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the service industry is seeking a dynamic Service Manager for their Moncton branch. The ideal candidate will manage daily operations, oversee a team, and ensure high customer satisfaction while providing competitive benefits, including health coverage and a pension plan.

Benefits

Competitive base salary

Extended health and dental coverage

Life insurance

Long-term disability insurance

Employee and family assistance program

Referral program

Company pension plan

Qualifications

• 5+ years of related work experience in service management.
• Strong background in leading and organizing a service team.
• Ability to work in an environment of changing priorities.

Responsibilities

• Oversee daily operations of the service department.
• Interface with customers to provide estimates and address concerns.
• Supervise staff and ensure proper training and performance feedback.

Skills

Leadership

Customer Service

Mechanical Knowledge

Education

High School Diploma or Equivalent Experience

Tools

MS Office

Job description

Due to growth, ALPA Equipment Ltd. is currently seeking a dynamic, motivated and driven individual to join our Service team!

THE OPPORTUNITY

Under the supervision of the Branch Manager our Service Managers provide leadership to the service department to meet company goals through productive staffing, customer retention, mechanic / technician training, and quality workmanship while improving productivity, reducing costs, maintaining a high level of customer satisfaction and providing excellent customer service.

Specific Responsibilities

• Overseeing the daily operations of the service department
• Serve as principal interface with customers regarding services including provision of estimates, addressing customer concerns and complaints
• Providing expert advice for technical repairs and customer service
• Prioritize all work orders, assign work orders to technicians / mechanics
• Oversee and assist the service clerk in the invoicing process and explanation of work to the customer
• Play a role in the accounts receivable process
• Supervision of staff while creating and maintaining a safe and productive work environment
• Hire, retain, and ensure proper training of staff
• Provide effective feedback on staff performance

REQUIREMENTS

Education, experience, and skills required

• High School Diploma or Equivalent Experience
• Ideally, we are looking for individuals with 5+ years of related work experience.
• Strong background in service and be able to lead and organize a service team as well as handle the daily operations in a busy branch environment.
• Computer skills (MS Office) and systems knowledge
• Experience in the forestry and construction industry would be considered an asset
• Sound mechanical knowledge
• Ability to work in an environment of changing priorities.
• Ability to work 40 + hours per week.
• Availability evenings and weekends.
• Travel will be required at times.

BENEFITS

• We offer a competitive base salary, extended health and dental coverage, doctors online, life insurance, long-term disability insurance, employee and family assistance program, a referral program and a company pension plan.

EXIGENCES

AVANTAGES

Company Description

A.L.P.A. Equipment Ltd., your partner since 1976. A family-owned company, with three generations currently working. A.L.P.A. has grown to five convenient locations serving Atlantic Canada and Eastern Quebec, In New Brunswick we are located in Balmoral, Edmundston, Fredericton and Moncton, In Nova Scotia Truro.

Company Description

A.L.P.A. Equipment Ltd., your partner since 1976. A family-owned company, with three generations currently working. A.L.P.A. has grown to five convenient locations serving Atlantic Canada and Eastern Quebec, In New Brunswick we are located in Balmoral, Edmundston, Fredericton and Moncton, In Nova Scotia Truro.