Customer Service Manager - Fully Remote

AO Globe Life - Nzube Justin Ejifugha; Ottawa; Remote; CAD 50,000 - 75,000; Full time

Job summary

AO Globe Life is seeking a motivated Customer Service Manager to enhance the financial well-being of Canadian families. This role offers the flexibility of remote work while requiring strong communication skills and an LLQP license. Join a collaborative team and make a difference in clients' lives by ensuring they receive exceptional service and support.

Benefits

Weekly compensation package including performance-based incentives.

Comprehensive benefits including health, dental, and vision coverage.

Opportunities for professional development.

Supportive work environment with flexible arrangements.

Qualifications

• Excellent written and verbal communication skills are essential.
• Proven ability to work independently and as part of a team is required.
• Prior experience in customer service environments is advantageous.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Educate clients on our insurance products and services.
• Process customer inquiries and resolve issues efficiently.

Skills

Written communication

Verbal communication

Interpersonal skills

Customer service skills

Organizational skills

Time-management skills

Education

LLQP license

Tools

Microsoft Office Suite

Job description

AO Globe Life is seeking a highly motivated and results-oriented individual to join our team as Customer Service Manager. This position offers a unique opportunity to contribute to the financial well-being of Canadian families while enjoying the flexibility and independence of remote work.

Responsibilities:

• Provide exceptional customer service to clients through various communication channels.
• Educate clients on our insurance products and services.
• Process customer inquiries and resolve issues efficiently and effectively.
• Maintain accurate records and adhere to all company policies and procedures.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Proven ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite.
• LLQP license is required (training and support will be provided).

Benefits:

• Weekly compensation package including performance-based incentives.
• Comprehensive benefits package including health, dental, and vision coverage.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.
• Flexible work arrangements.

To Apply:

Please submit your resume.

About AO Globe Life:

AO Globe Life is a leading provider of life insurance and financial services to Canadians. We are committed to providing our clients with exceptional service and helping them achieve their financial goals.

Equal Opportunity Employer

AO Globe Life is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidate must reside in Canada to apply.