Service Manager

Allscreens Nationwide Ltd; Edmonton; On-site; CAD 103,000 - 141,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Allscreens Nationwide Ltd is seeking a hands-on Service Manager to lead service operations in the UK. Expect a mix of field activity, two days per week at Head Office, and the flexibility to work from home as required.

You will own the service desk, coach field engineers, and drive improvements across response times, maintenance scheduling, and customer satisfaction. Visa sponsorship is not available.

Qualifications

• Proven experience in a service management or field operations role.
• Strong leadership and communication skills.
• Full, valid driving licence and willingness to travel.

Responsibilities

• Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.
• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.
• Dig into the numbers, track response times, first‑time fix rates, and downtime, then turn insights into real improvements.
• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.
• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.
• Be the go‑to person for escalated client issues, resolving them with confidence and care.
• Create and refine the processes that help your team deliver consistently excellent service.
• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.
• Report on performance, productivity, and client feedback — and use it to keep raising the bar.
• Champion health and safety standards across the team, every day.

Skills

Leadership & team management

Service management software

MS Office

Communication

Driving licence

Tools

MS Office Suite

Service management software

Job description

My client is a leading specialist in the installation, service and maintenance of special purpose machinery across London.

They are looking for a ‘’hands‑on’’ Service Manager to take charge of their service operations and make sure every client, every machine, and every engineer is set up to succeed. You’ll lead a team of field service engineers, own the service desk, and be the driving force behind a service experience their clients genuinely respect. If you love solving problems, building great teams, and seeing the direct impact of your work, this is a role where you can make your mark.

It’s a varied, on-the-move role: expect a mix of time out in the field alongside your team, a minimum of two days a week at Head Office, and the flexibility to work from home as required.

Responsibilities

• Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.
• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.
• Dig into the numbers, track response times, first‑time fix rates, and downtime, then turn insights into real improvements.
• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.
• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.
• Be the go‑to person for escalated client issues, resolving them with confidence and care.
• Create and refine the processes that help your team deliver consistently excellent service.
• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.
• Report on performance, productivity, and client feedback — and use it to keep raising the bar.
• Champion health and safety standards across the team, every day.

Requirements

• Proven experience in a service management or field operations role, vending, catering equipment, or similar industries preferred.
• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.
• A track record of managing technical teams and coordinating service across multiple sites.
• Confident with service management software and the MS Office Suite.
• Strong leadership, organisation, and communication skills — you can rally a team and win over a room.
• Confident presenting to senior management and clients alike.
• A calm head under pressure and the ability to juggle competing priorities.
• A full, valid driving licence, you’ll be visiting client sites from time to time.

This is a role with real ownership, you’ll shape how our service function runs, mentor a talented engineering team, and see your decisions play out in happier clients and smoother operations. Alongside a competitive salary and bonus scheme, you’ll be joining a business that’s growing and invested in doing service right. Applicants will be required to drive for company purposes and therefore require a clean and valid driving licence.

You must currently reside in the United Kingdom and hold full right to work. Please note that visa sponsorship is not available now or in the future.