Field Engineer in Watford

Energy Jobline ZR; Warwick; On-site; CAD 60,000 - 98,000; Full time

Job summary

Energy Jobline ZR in London is seeking a Field Service Engineer to cover central London, focusing on countertop and floor-standing coffee machines. You will visit sites to perform PPM, breakdown calls, and assist in installations at new sites.

Role requires strong technical knowledge of vending machines, excellent troubleshooting and customer service, and the ability to work independently across a defined area. Full-time and field-based with a focus on service excellence.

Qualifications

• Relevant technical qualification in electrical/mechanical/engineering is desirable.
• Full UK driving license with no more than 6 points.
• Experience with vending machines, coffee equipment or similar systems.
• Knowledge of vending software and remote monitoring systems.

Responsibilities

• Install and set up vending machines at customer sites, ensuring full operation and safety.
• Conduct planned preventative maintenance visits across your area.
• Respond to reactive breakdown calls within SLA.
• Diagnose faults and carry out repairs on electrical, mechanical, and software issues.
• Order spare parts and maintain service records and machine status.

Skills

Vending machine operations

Troubleshooting

Customer service

Independent working

Education

Technical qualification (electrical/mechanical/engineering)

Tools

Cimbali

WMF

Coffetek

Evoca

Remote monitoring systems

Job description

Job Description

Role Description

This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites.

Key Responsibilities:

Installation & Maintenance:

• Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards
• Planned preventative maintenance visits across your set area to reduce future breakdown calls
• Reactive breakdown calls, responding within the agreed SLA for each client

Troubleshooting & Repairs:

• Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues
• Identify and order necessary spare parts to resolve problems quickly and efficiently

Customer Interaction:

• Provide on-site support to clients, explaining machine operations and answering any technical queries
• Maintain positive relationships with customers, ensuring a professional and helpful approach at all times

Technical Documentation & Reporting:

• Complete service reports detailing work completed and any follow-up actions required
• Maintain accurate records of service visits, machine status, and parts usage

Requirements:

• Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries
• Strong technical knowledge of vending machine operations, including electrical and mechanical systems
• Excellent troubleshooting and problem‑solving skills
• Ability to work independently and manage time effectively
• Strong customer service skills and the ability to communicate technical information to non‑technical users.

Qualifications:

• A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable
• Full UK driving license (No more than 6 points).
• Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines
• Knowledge of vending machine software and remote monitoring systems.