Service Manager

Leavitt Industrial Group; Calgary; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Company paid medical plan

Dental plan

Vision plan

Prescription drug coverage

Health care spending account

Life insurance

Short term disability

Travel insurance

Sick leave plan – 100% employer paid

Employee assistance programs

RRSP matching

Company Vehicle

Job summary

Leavitt Machinery in Calgary, Alberta is seeking an experienced Service Manager to lead the Service department, oversee Technicians, and partner with Dispatchers to ensure high service levels.

In this onsite role, you will drive Lean initiatives, manage fleet, grow key accounts, and monitor KPIs while ensuring safety compliance. Competitive compensation includes base pay of CAD 100,000–120,000 plus bonus.

Qualifications

• 5+ years of supervisory experience in a service department.
• Mechanical knowledge of heavy machinery is a strong asset.
• Post-secondary degree or diploma in business, operations management, or a related discipline preferred.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent interpersonal skills and ability to communicate effectively with individuals at all levels of the organization.
• Superior organization and planning skills.
• Ability to effectively manage conflicting priorities in parallel.

Responsibilities

• Lead and develop the Service team, including staffing and training.
• Partner with HR on labour-related issues and personnel matters.
• Lead Lean initiatives and drive department efficiency.
• Proactively manage the Service fleet related to purchases, repairs, and maintenance.
• Grow key customer accounts and develop new revenue streams.
• Address customer service issues and disputes.
• Manage Service department KPIs and reporting.
• Analyze financial statements to drive profitability and safety compliance.

Skills

Leadership experience

Mechanical knowledge

MS Office proficiency

Communication skills

Organization skills

Priority management

Education

Business/Operations degree

Tools

MS Office Suite

Job description

Current job opportunities are posted here as they become available.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an experienced Service Manager to join our team in Calgary, Alberta. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.

As the Service Manager, your key responsibilities will include:

• Managing the performance and development of the Service team, including driving the accountability of team members, staffing the department appropriately, and facilitating training
• Partnering with the Human Resources department on labour-related and sensitive personnel issues
• Contributing to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
• Proactively managing the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
• Working in partnership with other business units to develop and grow key customer accounts, while generating new business and revenue streams
• Actively addressing customer service issues and/or disputes
• Managing Key Performance Indicators that relate to the Service department
• Strategically analyzing the financial statements, utilizing them as a tool to drive the profitability of the department
• Advocating and driving compliance on all corporate safety initiatives, policies, and programs

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous leadership experience, including at least five years of supervisory experience in a Service department
• Mechanical knowledge of heavy machinery or material handling equipment is a strong asset
• Post-secondary degree or diploma in business, operations management, or a related discipline preferred
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
• Superior organization and planning skills
• Ability to effectively manage conflicting priorities in parallel

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company Vehicle

The base pay range for this role is: $100,000 to $120,000 per year depending on experience level, plus bonus.

This is an onsite role based in Calgary, Alberta.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.