Assistant Service Manager

Leavitt Industrial Group; Saskatoon; On-site; CAD 84,000 - 105,000; Full time

Benefits offered by this job

Medical plan

Dental & vision

Health spending account

Life insurance

Disability insurance

Travel insurance

Sick leave

EAP

RRSP matching

Phone & laptop

Job summary

Leavitt Machinery in Saskatoon, Saskatchewan is seeking an Assistant Service Manager to lead the local Service Department, drive performance, and ensure quality customer support.

You will develop staff, partner with HR on labour issues, lead Lean initiatives, manage the service fleet, and grow key accounts while maintaining safety and profitability.

Qualifications

• Leadership experience and supervisory capability are required.
• Post-secondary education in Sales, Business or Management is preferred.
• Lean Six Sigma experience is considered an asset.

Responsibilities

• Manage performance and development of the Service Department staff.
• Partner with HR on labour-related issues and personnel matters.
• Lead Lean initiatives and improve department efficiency.
• Proactively manage the Service fleet for purchases and maintenance.
• Conduct toolbox meetings with Parts and Service teams.
• Develop and grow key customer accounts and revenue streams.
• Address customer service issues and disputes.
• Monitor KPIs to drive department profitability and safety initiatives.

Skills

Leadership experience

Supervisory experience

Communication skills

Multitasking

Organization & planning

Interpersonal skills

Self-starter

Education

Post-secondary education in Sales/Business/Management

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an Assistant Service Manager to join our team in Saskatoon, Saskatchewan. As the Assistant Service Manager, you will be responsible for managing the performance of the local Service department.

As the Assistant Service Manager your key responsibilities will include:

• Manage the performance and development of the Service Department staff. This includes driving accountability of the team members, staffing the department appropriately and facilitating proper training
• Partner with the Human Resources department on labour related and sensitive personnel issues
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
• Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
• Conduct weekly toolbox meetings with the local Parts and Service teams
• Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
• Actively addresses customer service issues and customer disputes
• Closely manage Key Performance Indicators that relate to the Service Department
• Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
• Advocate and drive compliance on all corporate safety initiatives, policies, and programs

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous leadership experience required, including at least 5 years of prior supervisory experience
• Post-secondary education in Sales, Business, Management, or a related discipline preferred
• Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
• Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
• Superior skills in organization and planning
• Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
• Experience with Lean Six Sigma considered an asset
• Adept at multitasking and managing conflicting priorities
• Confident self-starter and team player

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability insurance, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company phone and laptop

The base pay range for this role is: $83,600 to $104,500 per year, depending on experience.

This is an onsite role based in Saskatoon, Saskatchewan.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.