Service Dispatcher

Leavitt Machinery; Edmonton; On-site; CAD 50,000 - 62,000; Full time

Benefits offered by this job

RRSP matching

Medical health care plan

Dental plan

Vision plan

Prescription drug coverage

Annual health care spending account

Life insurance

Short term disability

Travel insurance

Sick leave plan

Employee assistance programs

Job summary

Leavitt Machinery in Edmonton, Alberta is seeking an organized Service Dispatcher to coordinate service jobs and schedule technicians. You will ensure workloads are balanced, communicate with customers, and manage work orders in our ERP system.

This onsite role requires strong MS Office skills, excellent planning and communication, and the ability to multitask. Leavitt offers competitive pay, benefits, and RRSP matching to eligible employees.

Qualifications

• Previous work experience related to dispatching or scheduling.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and planning skills.
• A customer-oriented mindset.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders using an ERP system.
• Utilizing the service scheduler to prioritize and schedule appointments.
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively.
• Managing incoming job leads using established processes.
• Maintaining professional and effective communication with customers.
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy.
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed.

Skills

Dispatching experience

MS Office proficiency

Organizational skills

Customer-oriented mindset

Verbal and written communication

Interpersonal skills

Multitasking / prioritization

Tools

ERP system

Job description

Career Opportunities with Leavitt Machinery

A great place to work.

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Join our team!

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Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machineryis looking for an organized and customer-oriented Service Dispatcher to join our team in Edmonton, Alberta. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $50,000 to $61,500 per year, depending on experience.

This is an onsite role based in Edmonton, Alberta.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.