Service Desk Technician Level I

Pattison Food Group; City of Langley; Presencial; CAD 55.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

Exclusive team member offers

Employee assistance

Health and wellness programs

Career progression opportunities

Descripción de la vacante

Pattison Food Group Ltd., a Jim Pattison business and Canada’s largest Western-based provider of food and health products, is hiring a Service Desk Technician Level I in Langley, BC. You will deliver first-level support for business applications and hardware, and assist end users with incident resolution.

Ideal candidates have a degree or diploma in IT or 1+ year of help desk experience, with strong communication, organization, and problem-solving skills. We offer competitive salary and benefits.

Formación

• Degree or Diploma in Computer Science/IT or 1+ year of Help Desk experience.
• Strong time management in a fast-paced environment.
• Excellent communication skills and problem-solving abilities.

Responsabilidades

• Provide first-level incident support for business applications and hardware.
• Troubleshoot OS, applications, networks, email, and devices.
• Resolve issues via phone, email, remote connection, and messaging.
• Document and update information in the ticketing system.
• Follow up with end users to confirm resolution satisfaction.
• Escalate unresolved issues to Level 2/3 promptly.

Conocimientos

Incident resolution

End-user support

Network issues

Operating systems

Email

Remote support

Documentation

Communication

Time management

Multitasking

Educación

Degree or Diploma in Computer Science/IT or 1+ year Help Desk experience

Herramientas

Ticketing system

Descripción del empleo

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.Reporting to the Manager, IT Service Desk , you will provide first-level incident support and resolution for business applications and hardware.You will be responsible for:Providing first-level support and resolution for incidents related to Business Applications and Hardware.Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.Resolving problems through phone, Email, remote connection, and instant messaging.Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.Documenting and updating information in the ticketing system as required.Following up with end users to provide status updates and confirm resolution satisfaction.Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.You have:A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.You are :Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.A strategic and results-oriented thinker with strong problem-solving abilities.An excellent communicator, both verbal and written.What we offer:In addition to a highly competitive salary , we offer free parking, exclusive team member offers , employee assistance and health and wellness programs and opportunities for development and career progression .Compensation Details:$54,909.00 - $68,636.00The compensation offered for this position will take into consideration location, education, skills, experience and other factors.