Service Desk Technician Level I

Pattison Food Group Ltd; City of Langley; Vor Ort; CAD 55.000 - 69.000; Vollzeit

Benefits dieser Stelle

free parking

exclusive team member offers

employee assistance

health and wellness programs

development and career progression

Zusammenfassung

Pattison Food Group Ltd., a Jim Pattison business, is seeking a Service Desk Technician Level I to join our Langley IT team. You will provide first-level incident support for business applications and hardware, delivering timely resolutions and clear communication with end users.

Reporting to the Manager, IT Service Desk, you will troubleshoot OS, network, email, and peripheral issues, document actions, and escalate complex problems while contributing to a positive, Great Place to Work

Qualifikationen

• A degree or diploma in Computer Science or Information Technology, or 1+ year of relevant help desk experience.
• Strong time management and ability to handle multiple priorities in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Aufgaben

• Providing first-level support and resolution for incidents related to Business Applications and Hardware.
• Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
• Resolving problems through phone, Email, remote connection, and instant messaging.
• Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
• Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
• Documenting and updating information in the ticketing system as required.
• Following up with end users to provide status updates and confirm resolution satisfaction.

Jobbeschreibung

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC. Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

Responsibilities

• Providing first-level support and resolution for incidents related to Business Applications and Hardware.
• Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
• Resolving problems through phone, Email, remote connection, and instant messaging.
• Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
• Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
• Documenting and updating information in the ticketing system as required.
• Following up with end users to provide status updates and confirm resolution satisfaction.
• Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.

Requirements

• A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
• Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
• A strategic and results-oriented thinker with strong problem-solving abilities.
• An excellent communicator, both verbal and written.

What we offer

• free parking
• exclusive team member offers
• employee assistance
• health and wellness programs
• opportunities for development and career progression

Compensation

Compensation Details: $54,909.00 - $68,636.00 The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high-quality distinct offerings, an industry-leading loyalty program, a world-class set of proprietary consumer brands, and an award winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.