IT Help Desk Specialist

True Environmental; Vancouver; On-site; CAD 50,000 - 83,000; Full time

Job summary

True Environmental in Vancouver, BC is seeking an IT Service Desk Specialist I to provide first-line support to staff, resolving incidents via ticketing, phone, email and in person. You will ensure employees have tools and access to systems to work efficiently.

You will troubleshoot hardware, software, network access and user accounts, escalating complex issues to senior staff as needed while maintaining accurate ticket records and knowledge base entries.

Qualifications

• 2–4 years of IT service desk or end-user support experience.
• Proficiency in Microsoft Office Suite, Microsoft 365, Azure and Windows OS.
• Strong communication skills to explain technical concepts to non-technical stakeholders.

Responsibilities

• Provide first-line IT service desk support via ticketing system, phone, email and in person.
• Troubleshoot hardware, software, network access and user account issues, escalating complex problems.
• Identify recurring issues and opportunities to improve support processes and implement best practices.
• Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics.
• Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards.
• All other duties as required.

Skills

Troubleshooting

Time management

Verbal & written communication

Independent / team work

Education

Diploma or Bachelor's Degree in Information Technology or equivalent

Tools

Microsoft Office Suite

Microsoft 365

Azure

Windows operating systems

Active Directory

Mobile device management

Ticketing / service management tools

Job description

True Environmental and its partner firms, have united their strengths to establish the nation’s premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 700 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S and Canada. Explore further at True-Environmental.com to discover the full scope of our capabilities.

IT Service Desk Specialist I

Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; San Luis Obispo, CA | Regular Full-Time

As an IT Specialist I, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.

About the Role

• Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
• Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
• Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
• Identify recurring issues and opportunities to improve support processes and implement best practices
• Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
• Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
• All other duties as required

About You

Education

• Diploma or Bachelor’s Degree in Information Technology or equivalent

Experience

• 2-4 years of experience in IT service desk, help desk or end user technical support
• Strong troubleshooting and time-management skills to handle multiple support requests and deadlines
• Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools
• Ability to prioritize tasks effectively and work independently or as part of a team
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all levels

$50,000 - $83,000 a year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.