Technical Specialist 2, Infrastructure

Pattison Food Group; City of Langley; On-site; CAD 96,000 - 121,000; Full time

Benefits offered by this job

Benefits range and compensation

Company pension plan

Free parking

Exclusive team member offers

Career progression opportunities

Job summary

Pattison Food Group Ltd., a Jim Pattison business, invites you to join its IT Infrastructure team in Langley, BC as a Technical Specialist 2. You will provide advanced infrastructure expertise, diagnose complex issues, and contribute to modernization while ensuring reliability, security, and performance of critical systems.

Responsibilities include leading complex infrastructure resolutions, system upgrades, project coordination, automation, and mentoring colleagues, with a focus on security and

Qualifications

• Bachelor’s degree in Information Technology (IT) or equivalent related experience.
• 5+ years of experience in enterprise infrastructure roles, including Tier 2 support resolving complex infrastructure, server, network and system issues.

Responsibilities

• Leading the resolution of complex infrastructure issues and escalations while following established escalation procedures.
• Designing and implementing system upgrades, migrations and infrastructure enhancements.
• Optimizing the performance, reliability and availability of infrastructure systems and services.
• Leading small to medium-size infrastructure projects, including planning, coordination and execution.
• Developing and maintaining automation scripts and tools to improve operational efficiency and service delivery.
• Providing mentorship and technical guidance to team members, supporting their development and promoting continuous learning through knowledge sharing.
• Collaborating with architecture and security teams to ensure compliance, security and adherence to infrastructure best practices.
• Participating in on-call rotations and leading incident response, troubleshooting and service restoration efforts.

Skills

Technical leadership

Analytical troubleshooting

Stakeholder engagement

Documentation

Scripting (PowerShell/Python/Bash)

Education

Bachelor's degree in IT

Tools

Windows Server

Active Directory

Linux

Virtualization

Microsoft 365

Nagios

Zabbix

Intermapper

Job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members. We have an exciting opportunity for a full-time Technical Specialist 2, Infrastructure to join our IT team in Langley, BC. Reporting to the Manager, IT Infrastructure, you will be responsible for providing advanced infrastructure expertise in the delivery, support and continuous improvement of enterprise technology services.

As a senior technical resource, you will diagnose complex problems, drive issues to resolution, contribute to infrastructure modernization initiatives, and help ensure the reliability, performance and security of critical business systems.

You will be responsible for:

• Leading the resolution of complex infrastructure issues and escalations while following established escalation procedures.
• Designing and implementing system upgrades, migrations and infrastructure enhancements.
• Optimizing the performance, reliability and availability of infrastructure systems and services.
• Leading small to medium-size infrastructure projects, including planning, coordination and execution.
• Developing and maintaining automation scripts and tools to improve operational efficiency and service delivery.
• Providing mentorship and technical guidance to team members, supporting their development and promoting continuous learning through knowledge sharing.
• Collaborating with architecture and security teams to ensure compliance, security and adherence to infrastructure best practices.
• Participating in on-call rotations and leading incident response, troubleshooting and service restoration efforts.

You have:

• A bachelor’s degree in Information Technology (IT) or equivalent related experience.
• 5+ years of experience in enterprise infrastructure roles, including substantive level 2 (Tier 2) support experience resolving complex infrastructure, server, network and system issues.
• Advanced proficiency in two or more infrastructure domains, including Windows Server, Active Directory, Microsoft 365, Linux operating systems, virtualization and enterprise storage and backup solutions.
• Strong experience administering and troubleshooting Unix/Linux operating system in enterprise environment, including system performance, patching, security and automation.
• Strong scripting and automation skills using PowerShell, Python and Bash.
• Experience with infrastructure monitoring tools such as Nagios, Zabbix and Intermapper.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP and firewall technologies.
• Knowledge of ITIL practices and change management principles.
• Strong documentation and technical writing skills.
• Relevant infrastructure certifications, such as Microsoft, VMware, Hyper-V or Red-Hat/Linux certifications, are considered an asset.

You are:

• A strong technical leader and collaborative partner.
• An analytical problem solver with advanced troubleshooting skills.
• An effective communicator with strong stakeholder engagement skills.
• Highly organized and effective at managing multiple priorities.

What we offer:

• In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers and opportunities for development and career progression.

IND6 Compensation Details: $96,443.00 - $120,554.00 The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

Pattison Food Group is a Jim Pattison business and Canada's largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations.

Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high-quality distinct offerings, an industry-leading loyalty program, a world-class set of proprietary consumer brands and an award-winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.