Service Desk Associate Full-Time - 7052 Regina

The Home Depot; Regina; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑T?

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot in Regina, SK is seeking an organized Service Desk associate who guides customers to the right solutions for their projects and ensures orders are fulfilled from start to finish.

This role emphasizes helping customers, coordinating with the Project Support Centre, delivery teams, vendors, and installers to resolve issues and deliver timely service; the company offers training and growth opportunities.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

Ensure customers receive products and services requested in a timely and accurate manner

Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents

Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement