Service Desk Associate: Full Time - PARK ROYAL

The Home Depot Canada; West Vancouver; On-site; CAD 29,000 - 31,000; Full time

Benefits offered by this job

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Career Development

Tuition Reimbursement

Job summary

The Home Depot Canada is seeking Service Desk Associates to manage Customer Order Management (COM) orders from start to finish, ensuring customer satisfaction for special orders, installs, and website orders. The role emphasizes helping customers, guiding them to right solutions, and a culture of learning.

Pay ranges start at $20.70 and go to $22.45 per hour, with full-time benefits including health, dental, and training. Join a team that values impact, curiosity, and growth.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner

Job description

Pay Range: $20.7 - $22.45

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Pay Range: $20.7 - $22.45

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement