Service Desk Associate: Full Time - PARK ROYAL

The Home Depot; Winnipeg; On-site; CAD 29,000 - 31,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑TI

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot in Winnipeg is seeking a Service Desk Associate who thrives on helping others succeed and enjoys guiding customers to the right solutions for their projects. You will manage customer orders from initiation to completion and ensure satisfaction.

In this role you will liaise with the Project Support Centre, Kitchen Designers, delivery partners and vendors to deliver products and services on time and accurately. The position offers full-time benefits, training and career development.

Qualifications

• Handle customer orders from start to finish ensuring satisfaction.
• Coordinate with Project Support Centre, Kitchen Designers, delivery partners and vendors to ensure on-time and accurate service.
• Resolve issues and respond to customer needs in a timely and professional manner.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

Ensure customers receive products and services requested in a timely and accurate manner

Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents

Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

Health and Dental Benefits for Full Time associates

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

The pay range for this position is between $20.70 - $22.45