Customer Service Associate Part Time - 7226 Parry Sound

The Home Depot; Central Ontario; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑T

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot in Ontario is seeking a Service Desk Associate to manage Customer Order Management (COM) orders from start to finish and ensure customer satisfaction. You will act as a liaison among customers, Project Support Centre, Kitchen Designers, Home Depot staff, vendors and installers to deliver accurate orders.

Responsibilities include coordinating order-related activities, resolving issues, and maintaining timely communication with delivery partners.

Qualifications

• Experience in customer service or order management is a plus.
• Excellent communication and problem-solving skills.
• Ability to liaise between customers and internal teams.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues and coordinate all order-related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement

The pay range for this position is between $20.10 - $21.85