Special Services Part Time (NEW MINAS)

The Home Depot Canada; New Minas; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

Profit sharing

Stock purchase plan

Paid training

Tuition reimbursement

Job summary

The Home Depot Canada is hiring a Service Desk Associate in Nova Scotia. You will manage Customer Order Management (COM) orders from start to finish, ensuring customer satisfaction and accurate fulfillment across special orders, installs, and website orders.

Join a team that values training, career development, and competitive benefits while you coordinate with project teams, delivery partners, and vendors to deliver solutions efficiently.

Qualifications

• Experience handling customer orders and inquiries.
• Strong communication and coordination across teams.
• Ability to resolve issues promptly and professionally.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues and coordinate order-related activities with partners in a timely and professional manner.

Skills

Customer service

Order management

Liaison skills

Problem solving

Tools

COM orders system

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement