Ford Service Advisor: Growth, Bonus & Benefits

Performance Cars Ltd.; Brampton; On-site; CAD 45,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life"

Employee Assistance Plan (EAP)

Vehicle/parts/service discounts

Internal career mobility program

Employee events

Job summary

Planet Ford, part of Performance Auto Group, is seeking an experienced Service Advisor in Brampton, Ontario. You will identify, recommend and document maintenance and repairs while greeting customers professionally and delivering personalized service.

You will work with technicians to determine required work, prepare repair orders, and provide cost estimates. A strong focus on CSI and sales ability is essential; weekend work may be required.

Qualifications

• 5+ years of service advisor experience preferred.
• Ford brand experience is highly preferred.
• Must have a valid Ontario Driver's License and a good driving record.
• Strong customer service and communication skills, with CSI focus.

Responsibilities

• Identify, recommend and document service maintenance and repairs for customers.
• Greet customers professionally and deliver personalized service.
• Work with technicians to identify required maintenance and repairs.
• Prepare repair orders and update databases with order details.
• Provide service recommendations and estimated costs to customers.
• Perform road tests to assess customer concerns.
• Ensure satisfaction meets company and manufacturers’ standards.
• Meet department repair order production standards.
• Perform other service duties as required by management.

Skills

Customer service

Communication

Attention to detail

Multitasking

Ford experience

Tools

CDK

Job description

Planet Ford, part of Performance Auto Group, is seeking an experienced Service Advisor in Brampton, Ontario. You will identify, recommend and document maintenance and repairs while greeting customers professionally and delivering personalized service.

You will work with technicians to determine required work, prepare repair orders, and provide cost estimates. A strong focus on CSI and sales ability is essential; weekend work may be required.