Service Delivery Manager

GardaWorld; Fredericton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A prominent security services firm in Fredericton, New Brunswick, is looking for a Service Delivery Manager to lead operational initiatives and enhance efficiency. The ideal candidate will have strong leadership skills and at least 1-3 years of management experience. Responsibilities include optimizing processes, monitoring performance metrics, and fostering team collaboration. This is a permanent position based at Fredericton International Airport. Apply now to join this dynamic team!

Benefits

Accommodations available upon request

Qualifications

• Minimum of 1-3 years of direct management experience is required.
• Strong leadership with a track record of high-performing teams.
• Ability to drive results in dynamic environments.

Responsibilities

• Conduct and manage daily operations to meet targets.
• Develop and implement streamlined processes for efficiency.
• Collaborate with teams for resource optimization.
• Monitor metrics and implement improvements.
• Foster teamwork and continuous improvement culture.
• Resolve operational challenges effectively.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Interpersonal skills

Communication skills

Education

Post-secondary education or equivalent work experience

Job description

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Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Fredericton, New Brunswick, Canada

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head‑on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day‑to‑day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross‑functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

• Post‑secondary education or equivalent work experience.
• A minimum of 1‑3 years of direct management experience.
• Strong leadership skills with a track record of building high‑performing teams.
• Exceptional analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Fredericton International Airport (YFC)

If you’re ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let’s build something incredible together.

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.