Client Service Associate – Planning & Scheduling

Jobtailor; Mississauga; On-site; CAD 42,000 - 62,000; Full time

Job summary

Jobtailor in Mississauga is seeking an organized scheduling administrator to assign visits to nurses and home support workers, manage referrals, and respond to inquiries from clients and professionals. You will coordinate daily plans, adjust schedules for sick calls and admissions, and handle routine admin tasks.

The role emphasizes teamwork, confidentiality, and accurate record-keeping in a healthcare setting, with a focus on maintaining staffing levels and delivering high-quality care.

Qualifications

• University or college education preferred; high school diploma required.
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
• Experience in scheduling/logistics in a healthcare setting is advantageous.
• Experience in a unionized environment is a benefit.
• A current and original copy of a satisfactory Criminal Records Check is required.
• Experience with scheduling software such as AlayaCare is an asset.

Responsibilities

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Skills

Scheduling

Logistics coordination

Healthcare experience

Customer service

Confidentiality

Education

University or college education

High school diploma

Tools

MS Office

Outlook

AlayaCare

Faxing software

Database management

Job description

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Requirements

• University or college education preferred; high school diploma required
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
• Proficiency in MS Office programs, Outlook, faxing software, and database management
• Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
• Experience in a healthcare environment is advantageous
• Previous customer service experience in a contact center environment is an asset
• Experience in a unionized environment is a benefit
• A current and original copy of a satisfactory Criminal Records Check
• The use of Personal Protective Equipment (PPE) may be required

Core Competencies

Demonstrates strong scheduling and logistics management skills in a healthcare environment, ensuring quality care through effective communication and collaboration with clients and team members. Proficient in using scheduling software and MS Office tools to manage daily operations and maintain confidentiality.

Highest-signal resume keywords

• Scheduling Management
• Logistics Coordination
• Healthcare Experience
• Customer Service
• Confidentiality Protection