Client Service Coordinator On Call

Bayshore HealthCare; Windsor; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Immediate Impact

Competitive Salary

Health Benefits

Paid Time Off

Retirement Plan

Supportive Team

Growth Opportunities

Job summary

Bayshore HealthCare in Windsor, Ontario is seeking a Client Scheduling Coordinator to connect patients, families and providers. You will manage referrals, assign caregivers, and ensure accurate scheduling across geographic areas while using the Procura EMR.

The role requires at least two years of healthcare customer service, strong communication skills, and proficiency with Microsoft Office. French is an asset for Quebec locations.

Qualifications

• A minimum of two years related customer service experience, preferably in healthcare.
• Proven customer service skills, preferably in healthcare or other high-paced environment.
• Strong ability to communicate effectively, both written and orally, in English.
• Ability to handle issues and problem solve with tact and diplomacy.
• Excellent computer skills (Windows, Microsoft Office, internet, EMR).
• Ability to prioritize and handle multiple demands in a fast-paced environment.
• Proven organizational and teamwork skills; able to work independently and prioritize workload.
• Positive work and attendance performance essential.
• Strong interpersonal skills including demonstrated ability to build rapport and connections.
• Advanced competency in scheduling software with a willingness to learn.

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and updates in the EMR (Procura).
• Collaborate with Supervisors, field staff, and patients to assess service needs.
• Assign care providers based on client needs, location, and staff capabilities.
• Ensure consistent caregiver assignments and service delivery.
• Keep patients and staff informed of initial and ongoing schedules.
• Optimize staff schedules to meet availability and client care needs.
• Maintain accurate records in the EMR.
• Address patient concerns promptly and follow escalation pathways.

Skills

Customer service

Healthcare experience

Communication skills

Problem solving

Computer skills

Multitasking

Organizational skills

Teamwork

French language proficiency

Education

Secondary School Diploma

Medical Terminology or Office Administration certificate/diploma

Tools

Procura EMR

Scheduling software

Microsoft Office

Job description

Client Scheduling Coordinator

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, willingness to learn, and drive to showcase their scheduling abilities. We are looking for candidates that can work within the availability of 7am until 9pm, Monday to Friday and every other weekend.

Primary Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Benefits

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work‑life balance
• Retirement Plan: Employer‑contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience and Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high‑paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast‑paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role‑specific requirements.

We take pride in cultivating a culture of belonging, where individual differences are embraced and celebrated, and programs, resources, and policies support each person’s purpose, potential, and well‑being. We are committed to fostering an inclusive and accessible workplace in compliance with all provincial and territorial Human Rights and accessibility legislation. Candidates are encouraged to share any accommodation needs they may have.