Service Coordinator

SE Health; Whitby; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits and pension

Tuition support and training

Job summary

SE Health in Whitby, Ontario, is seeking an organized Scheduling Coordinator to support care delivery. The role is hybrid, with a 1pm–9pm shift for full-time and every other weekend, plus a weekends-only part-time option.

You will schedule staff, maintain electronic client records, assist with billing, and manage inquiries with a strong emphasis on accuracy and customer service.

Qualifications

• Intermediate data entry skills.
• Experience using a PC database.
• Strong reading comprehension and verbal communication.
• Demonstrated customer service and problem solving.
• Ability to work independently and manage multiple priorities.
• Good personal organizational skills.
• French language skills preferred.
• MS Word and MS Excel familiarity.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care in service delivery.
• Update and maintain an electronic client database.
• File and maintain client records.
• Enter data for client, employee and billing information.
• Respond to caller inquiries with efficiency and urgency.
• Support billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate discrepancies in services ordered or provided.
• Assist with other office administrative duties.

Skills

Data entry

PC/database experience

Verbal communication

Reading comprehension

Customer service

Problem solving

Adaptability

Independent work

Multi-tasking

Organizational skills

French language (preferred)

MS Word

MS Excel

Education

Medical administration or health care courses

Tools

MS Word

MS Excel

PC database tools

Job description

Position Summary

Working from our Service Delivery Centre based in Whitby, this position will be responsible for the efficient and effective coordination of client care. Full time hybrid role 1pm- 9pm and every other weekend and Part time hybrid role for weekends only days and evenings.

Why Join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Requirements

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour.