Service Coordinator / Branch Administrator

finning; Whitehorse; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

7x7 schedule

Benefits package

Career growth opportunities

Job summary

Finning Canada in Whitehorse is seeking a Service Coordinator / Branch Administrator to keep service operations running smoothly. You will coordinate repair activities, manage documentation, and act as the hub between customers, technicians, and internal teams during the end-to-end service lifecycle.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• 2-4 years of experience in a coordination, administration, service support, project support, or operations role.
• Experience in industries such as construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Responsibilities

• Coordinate service and repair activities from initial customer request through job completion.
• Open, track, and maintain service work orders and job documentation.
• Provide regular updates to customers and internal teams on job status.
• Support warranty, invoicing, and reporting processes.
• Assist with site access requirements, training records, and contractor documentation.

Skills

Organizational skills

Communication

Time management

Multitasking

Problem solving

MS Office

Education

Post-secondary in Business Administration or related

Tools

Microsoft Office

Business software systems

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview:
Location: Whitehorse, Yukon
Schedule: 7 Days On / 7 Days Off Rotation
Employment Type: Full-Time

Join a Team That Keeps Industry Moving

At Finning, we help customers across construction, mining, forestry, transportation, and heavy equipment industries keep their operations running. We are currently looking for a highly organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse team.

This position plays a critical role in supporting service operations by coordinating repair activities, managing documentation, communicating with stakeholders, and ensuring service work progresses smoothly from initial customer request through to final invoicing.

If you enjoy working in a fast-paced environment, balancing multiple priorities, and acting as the hub between customers, technicians, and internal teams, we'd love to hear from you.

Job Description:

What You'll Be Doing

Service Coordination

• Coordinate service and repair activities from initial customer request through job completion.
• Open, track, and maintain service work orders and job documentation.
• Review customer requirements, service history, and supporting information to ensure repair plans are accurate.
• Support scheduling and planning activities to help service teams meet customer commitments.
• Monitor job progress and identify potential delays, risks, or issues.
• Coordinate transportation, parts movement, and third-party contractors when required.

Administrative Support

• Maintain accurate records and real-time updates within company systems.
• Manage document control and ensure all service records are complete and accurate.
• Support warranty, invoicing, and billing processes.
• Prepare reports, meeting materials, and job documentation.
• Assist with site access requirements, training records, and contractor documentation.

Customer & Stakeholder Communication

• Provide regular updates to customers and internal teams on job status.
• Respond to service-related inquiries in a professional and timely manner.
• Participate in planning and scheduling meetings.
• Capture and track action items to ensure timely completion.
• Build strong working relationships with customers, technicians, supervisors, and support teams.

What You Bring

Qualifications & Experience

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• 2-4 years of experience in a coordination, administration, service support, project support, or operations role.
• Experience in industries such as construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Skills & Attributes

• Strong organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong problem-solving and critical-thinking skills.
• Comfortable working with Microsoft Office applications and business software systems.
• Ability to thrive in a collaborative, team-oriented environment.

Nice to Have

• Understanding of heavy equipment, mechanical repair processes, parts, or service operations.
• Experience supporting work orders, invoicing, warranty administration, or project coordination.
• Familiarity with customer service or field service environments.

Why Join Finning?

• Competitive compensation and benefits package.
• Unique 7x7 work schedule that supports work-life balance.
• Opportunity to work in a dynamic branch environment where no two days are the same.
• Career growth and development opportunities within a leading industrial organization.
• Be part of a team committed to safety, customer service, and operational excellence.

Ready to build your career in a role that combines administration, coordination, and customer service?

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.