Service Coordinator

Finning; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

14x14 rotation schedule

Career growth opportunities

Work with industry-leading equipment

Job summary

Finning Canada is seeking a highly organized Service Coordinator for Fort McMurray, AB. This full-time position runs on a 14 days on/14 days off rotation and focuses on coordinating maintenance and repair activities from initial service request to invoicing.

The ideal candidate will manage multiple priorities, support technicians and customers, and ensure timely, accurate service delivery in a fast-paced environment.

Qualifications

• Strong organizational and coordination abilities.
• Excellent verbal and written communication skills.
• High attention to detail and document accuracy.
• Ability to prioritize multiple tasks with changing deadlines.
• Strong relationship-building and collaboration skills.

Responsibilities

• Coordinate repair and maintenance activities from service requests to completion and invoicing.
• Verify customer account information, service history, warranty details, and repair requirements.
• Ensure repair scopes, schedules and budgets align with customer expectations.
• Identify and communicate risks before work begins.
• Maintain real-time updates in service management systems.
• Coordinate schedules, transportation logistics and third-party providers.
• Support warranty and administrative processes related to repairs.
• Monitor repair progress and communicate delays or changes to customers.
• Coordinate site access and training for technicians when needed.
• Ensure all documentation and labour entries are completed for invoicing.

Skills

Administrative coordination

Communication

Attention to detail

Multitasking

Relationship-building

Problem-solving

Mechanical aptitude

Process improvement

Computer skills

Education

Business Administration

Administrative Management

Accounting or Finance

Operations Management

Related disciplines

Tools

MS Office

Service management systems

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, AB

Schedule: 14 Days On / 14 Days Off Rotation

Employment Type: Full-Time

Build Your Career Supporting One of Canada's Leading Heavy Equipment Service Operations

We are seeking a highly organized and proactive Service Coordinator to join our team in Fort McMurray. In this role, you will play a critical part in coordinating maintenance and repair activities, ensuring work progresses efficiently from service request through to completion and invoicing.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while supporting operational teams, technicians, and customers.

Job Description:

What You’ll Do

Coordinate Repair and Maintenance Activities

• Prepare and coordinate service requests and supporting documentation.


• Verify customer account information, service history, warranty details, and repair requirements.


• Ensure repair scopes, schedules, and budgets are clearly documented and aligned with customer expectations.


• Identify and communicate potential operational or business risks before work begins.

Support Ongoing Service Work

• Maintain accurate and real-time updates in service management systems.


• Coordinate repair schedules, transportation logistics, and third-party service providers.


• Assist with warranty, goodwill, and administrative processes related to repairs.


• Support planning meetings and document action items and commitments.


• Monitor repair progress and proactively communicate delays, risks, or changes impacting customer commitments.


• Coordinate site access requirements and training for service technicians when necessary.

Drive Efficient Job Closure

• Ensure all documentation, labour entries, invoices, service reports, and supporting records are complete.


• Follow up on outstanding items that may delay billing or job closure.


• Support warranty claim submission and documentation requirements.


• Help ensure repair orders are accurately completed and ready for final customer review and invoicing.

What You Bring

Key Skills

• Strong administrative and coordination abilities.


• Excellent verbal and written communication skills.


• High attention to detail and document accuracy.


• Ability to prioritize multiple tasks and changing deadlines.


• Strong relationship-building and collaboration skills.


• Critical thinking and problem-solving abilities.


• Mechanical aptitude and interest in maintenance or equipment operations.


• Process-oriented mindset with a focus on accuracy and continuous improvement.


• Strong computer skills and keyboarding abilities (50+ WPM preferred).

Preferred Experience

We're interested in candidates with 2-4 years of experience in one or more of the following areas:

• Service or maintenance coordination


• Document control or administration


• Construction, mining, forestry, or oil and gas operations


• Equipment dealership environments


• Project coordination


• Field service support


• Process improvement or workflow management

Education

Preference will be given to candidates with post-secondary education in:

• Business Administration


• Administrative Management


• Accounting or Finance


• Operations Management


• Related disciplines

Equivalent combinations of education and experience will also be considered.

What Makes You Successful

• Puts customers first and takes pride in delivering exceptional service.


• Communicates effectively with stakeholders at all levels.


• Takes initiative and proactively identifies issues before they become problems.


• Is comfortable working in a dynamic environment with competing priorities.


• Drives results through organization, accountability, and follow-through.


• Works collaboratively while maintaining a sense of urgency.

Why Join Us?

• Competitive compensation and benefits.


• 14x14 work schedule providing excellent work-life balance.


• Opportunity to work alongside industry-leading equipment and service teams.


• Career growth within a stable and well-respected organization.


• Challenging and rewarding work supporting critical operations across Northern Alberta.

Company Culture and Inclusion

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.