Customer Service Representative

finning; Calgary; On-site; CAD 40,000 - 52,000; Full time

Job summary

Finning Canada is seeking a Customer Service Representative for our Calgary rental counter. You will engage with customers, process rentals and sales, and ensure a positive experience from start to finish. This in-office, full-time role emphasizes customer focus and relationship building within a dynamic team.

Join a well-established organization that values service excellence and operational efficiency. Monday to Friday schedule and a stable environment provide the foundation for career growth

Qualifications

• Exceptional customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a busy environment.
• Strong problem-solving and organizational abilities.
• Ability to learn technical products and equipment applications.

Responsibilities

• Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support.
• Assist customers in person and over the phone with equipment inquiries, rentals, and purchases.
• Promote and sell rental products, equipment, and services that meet customer needs.
• Prepare rental contracts, sales agreements, and supporting documentation.
• Process equipment returns and close rental contracts accurately and efficiently.
• Maintain accurate records and ensure all paperwork is completed and up to date.
• Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries.
• Support purchasing activities and maintain knowledge of purchasing procedures.
• Assist with basic equipment servicing and coordination as required.
• Work collaboratively with branch operations and service teams to support customer needs.

Skills

Exceptional customer service

Communication skills

Attention to detail

Multitasking

Problem-solving

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview

• Location: Calgary, AB
• Schedule: Monday to Friday
• Work Arrangement: Full-Time, In Office

Build Your Career with Us

Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping customers find the right equipment and solutions to keep their projects moving? We are looking for a Customer Service Representative to join our Calgary team and serve as the first point of contact at our rental counter.

In this role, you will work directly with customers, process rental and sales transactions, support equipment inquiries, and help ensure a positive customer experience from start to finish. If you enjoy building relationships, solving problems, and working in a dynamic environment, we'd like to hear from you.

What You'll Do

• Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support
• Assist customers in person and over the phone with equipment inquiries, rentals, and purchases
• Promote and sell rental products, equipment, and services that meet customer needs
• Prepare rental contracts, sales agreements, and supporting documentation
• Process equipment returns and close rental contracts accurately and efficiently
• Maintain accurate records and ensure all paperwork is completed and up to date
• Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries
• Support purchasing activities and maintain knowledge of purchasing procedures
• Assist with basic equipment servicing and coordination as required
• Work collaboratively with branch operations and service teams to support customer needs

What We're Looking For

Required Skills & Qualifications

• Exceptional customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a busy environment
• Comfortable working under tight deadlines and managing multiple customer requests
• Strong problem-solving and organizational abilities
• Ability to learn technical products and equipment applications
• Comfortable interacting with customers from construction, industrial, and related industries
• Ability to adapt to changing priorities throughout the day

Experience

• Several years of direct sales and customer service experience
• Experience in equipment rental, construction, industrial, automotive, or related industries is considered an asset
• Experience preparing contracts, processing transactions, and managing customer accounts is preferred

Why Join Us?

• Stable Monday-to-Friday schedule
• Collaborative and supportive team environment
• Opportunity to develop product knowledge and industry expertise
• Engaging role with direct customer interaction
• Career growth opportunities within a well-established organization

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.