Service Coordinator

STAGE Windows & Doors; Vaughan; On-site; CAD 45,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen in der Bauindustrie sucht einen engagierten Service Coordinator, der die Verantwortung für die Bearbeitung von Garantieansprüchen und die Unterstützung des Serviceteams übernimmt. In dieser Vollzeitstelle haben Sie die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, wo Teamarbeit und Sicherheit großgeschrieben werden. Sie werden als zentrale Kommunikationsstelle fungieren, die interne Abteilungen, Serviceteams und externe Anbieter miteinander verbindet. Wenn Sie eine Leidenschaft für hochwertigen Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

100% Arbeitgeberfinanzierte Leistungen

Karriereentwicklungsmöglichkeiten

Dynamisches Arbeitsumfeld

Anerkennung für harte Arbeit

Qualifications

• 3-5 Jahre Erfahrung in Kundenservice oder Verkaufskoordination.
• Starke organisatorische Fähigkeiten und Detailorientierung.

Responsibilities

• Administrative Unterstützung der Serviceabteilung, einschließlich Terminplanung und Datenpflege.
• Erster Ansprechpartner für Kundenanfragen und -beschwerden.

Skills

Kundenservice

Organisation

Teamarbeit

Microsoft Office

Education

Erfahrung im Kundenservice

Erfahrung in der Verkaufskoordination

Tools

Fenevision

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Grow with us as a Service Coordinator at Stage Windows & Doors!

Location: Vaughan, ON (Onsite Role).

About Us

Stage Windows & Doors is a leading manufacturer of custom window and door solutions tailored to meet our clients’ unique needs. Located in Vaughan, our state-of-the-art facility serves both the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service. At Stage, we believe in creating a workplace rooted in safety, respect, collaboration, and continuous growth—with a little fun along the way!

Position Summary

The Service Coordinator is responsible for the prompt and accurate submission of warranty-related claims, systems processing and document management. The Service Coordinator is responsible for the prompt and accurate submission of manufacturer warranty claims. Reporting directly to the Service Manager, the Service Coordinator will work within a small team, the right candidate will be passionate about delivering high-quality work, with a “roll up your sleeves” kind of attitude. This is a full-time onsite position that requires strong detail-oriented, organization, and teamwork skills and someone who is well-versed in glass line and production environments. The successful candidate will be disciplined, punctual, and a strong team player dedicated to generating an engaged and safe work environment.

Key Responsibilities

• Provide administrative support to the Service Department, including scheduling, data entry, system updates, and inventory tracking.
• Serve as the first point of contact for customers, responding to service inquiries and concerns with professionalism and a customer-first attitude
• Respond promptly and professionally to customer emails and service-related requests, ensuring clear communication and timely resolution.
• Accurately input service orders into the system, ensuring all information is entered in a timely and precise manner.
• Conduct follow-ups with clients post-service to gather feedback, measure satisfaction, and address any outstanding concerns.
• Understand and process warranty claims accurately, ensuring entitlement validation and complete documentation within internal systems.
• Monitor and report on essential service metrics such as turnaround time, service quality, and customer satisfaction.
• Ensure full compliance with service-related contractual obligations and maintain thorough, up-to-date documentation.
• Act as a central communication link between internal departments, field service teams, and external vendors to streamline issue resolution and service delivery.
• Identify and report service delays, recurring issues, or customer concerns to the Service Manager, contributing to continuous improvement efforts.
• Maintain accurate and timely records using the Fenevision system to support effective tracking and service coordination.
• Spend time in the production area to deepen understanding of product components, materials, and manufacturing processes, enhancing service accuracy.
• Take initiative in identifying opportunities for process improvement, supporting special projects, and contributing to a more efficient service operation.
  
  

Knowledge & Skill Requirements

• 3–5 years of experience in customer service, sales coordination, or vendor management, preferably in a B2B or manufacturing environment.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to work collaboratively in a team-based, fast-paced setting.
• Experience working with service technicians or field teams is a plus.
• Eagerness to learn about products and services through time spent in production.
• Dependable, punctual, and committed to fostering a safe and engaged work environment.
• Proficiency in Microsoft Office, including Outlook, Excel and Word.
  
  

WHY STAGE WINDOWS & DOORS?

• Competitive Salary: We offer a salary that reflects your experience and expertise.
• 100% Employer-Paid Benefits upon successful completion of probation.
• Opportunities for growth and career advancement.
• Dynamic Work Environment: Enjoy an engaging and supportive company culture where teamwork and safety are prioritized.
• We recognize and reward hard work, innovation, and commitment to excellence.
  
  

What sets you apart from the rest? Why are you excited about this role? Share an example of a big win @ [e-mail]

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process. Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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