NATIONAL ACCOUNTS COORDINATOR

Troy Life & Fire Safety Ltd.; Cambridge; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid sick days

Disability accommodations available

Job summary

Troy Life & Fire Safety Ltd. in Cambridge, Ontario, is recruiting a National Accounts Coordinator to join our National Accounts team.

You will support ongoing customer account activities and assist in day-to-day preventive maintenance operations across the country. Responsibilities include setting up new accounts, maintaining relationships with customers, handling invoicing and service calls, and ensuring accurate order and contract details in our systems.

Qualifications

• Minimum 3 years customer service experience.
• Ability to multi-task and work independently.
• Effective communicator with strong organizational skills.
• Knowledge of Microsoft Office; GP experience is a plus.
• Bilingual in French and English is an asset.

Responsibilities

• Assist in new account set-ups and roll out.
• Provide ongoing customer account support and monitors general account activities from invoicing to service calls to issue tracking.
• Be responsible for day-to-day activities of preventive maintenance business across multiple service offices and customer portfolios nationally.
• Establish, develop and maintain business relationships with internal and external customers.
• Stay on top of daily communication with internal/external customers via phone and email.
• Participate in analyzing accounts in order to develop more streamlined operational procedures.
• Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements.
• Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files.
• Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole.
• Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities.
• Support, identify and manages customer expectations.
• Complete investigation and follow through of any customer challenges with appropriate departments/personnel.
• Perform various administrative duties as required.

Skills

Customer service

Multitasking

Communication

Organizational skills

Bilingual (French & English)

Tools

Microsoft Office

GP

Job description

Location: Cambridge, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is recruiting for a National Accounts Coordinator to join our Cambridge, ON branch. The successful candidate will join our National Accounts team in providing on-going customer account support and assist in the day-to-day activities of preventive maintenance business across the country.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program.This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.

Responsibilities

• Assist in new account set-ups and roll out
• Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
• Be responsible for day-to-day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
• Establish, develop and maintain business relationships with internal and external customers
• Stay on top of daily communication with internal/external customers via phone and email
• Participate in analyzing accounts in order to develop more streamlined operational procedures
• Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
• Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
• Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
• Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
• Support, identify and manages customer expectations
• Complete investigation and follow through of any customer challenges with appropriate departments/personnel
• Perform various administrative duties as required

Qualifications

• Minimum 3 years customer service experience
• Ability to multi-task and work independently
• Effective communicator with efficient organizational skills
• Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
• Highly motivated and proactive
• Bilingual in French and English considered an asset

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both. Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.