Service Coordinator

GetHired, Inc.; Mount Pearl; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off and holidays

Professional development

Employee discounts

Job summary

Sansom Equipment is seeking a Service Coordinator to manage service requests, schedule technicians, and communicate with clients to ensure timely resolutions.

The role requires strong organizational skills and experience in dispatching or customer service. This full-time position offers benefits and opportunities for professional development in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service, dispatching, or related field preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office suite and scheduling software.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Attention to detail and problem-solving skills.

Responsibilities

• Coordinate service requests and schedule technician appointments by availability and urgency.
• Act as primary client contact for service inquiries, updates, and resolutions.
• Assist dispatching technicians to service sites with necessary information.
• Coordinate with parts dept to ensure parts availability; manage stock and orders.
• Maintain records of service requests and appointments; generate reports to track performance.
• Follow up with clients to gather service quality feedback.
• Collaborate with technicians, sales, and other departments to streamline service.
• Assist with billing, invoicing and data entry.

Skills

Customer service

Communication

Organization

Scheduling software

MS Office

Education

High school diploma

Associate/Bachelor preferred

Tools

Scheduling software

Job description

Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.

Position: Service Coordinator

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

• Health,dental, and vision insurance
• Retirementsavings plan
• Paidtime off and holidays
• Opportunitiesfor professional development and advancement
• Employeediscounts on products and services

Responsibilities:

1. ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
2. ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
3. DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
4. PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.
5. Documentation:Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
6. QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
7. TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
8. AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

Qualifications:

• Highschool diploma or equivalent; associate's or bachelor's degree preferred
• Previousexperience in customer service, dispatching, or related field preferred
• Strongcommunication and interpersonal skills
• Excellentorganizational and time management abilities
• Proficiencyin Microsoft Office suite and scheduling software
• Abilityto thrive in a fast-paced environment and adapt to changing priorities
• Attentionto detail and problem-solving skills