Service Coordinator

Superior Propane Inc.; Cambridge; Hybrid; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Retirement plan with matching

Job summary

Superior Propane Inc. is seeking a Scheduling Planner to own daily planning and scheduling of field service activities. You will work with customers on appointment planning, and build strong relationships with the logistics team and field staff to maximize throughput.

You will analyze KPIs, adjust schedules in real-time, troubleshoot conflicts, and help ensure safety and compliance while driving billable revenue. Strong Excel skills and post-secondary education are preferred.

Qualifications

• Customer-focused work style and ability to present information to diverse audiences.
• Strong analytical skills to review KPIs and improve performance.
• Ability to build relationships and lead through influence.
• Excellent organizational and time management abilities under shifting priorities.

Responsibilities

• Own daily planning and scheduling of service activities to optimize field throughput.
• Communicate with customers for planning and scheduling of service appointments.
• Collaborate with logistics, district management and field staff.
• Analyze daily KPIs and identify gaps, providing solutions for operational excellence.
• Monitor progress and adjust schedules in real time to maximize field output.
• Troubleshoot scheduling conflicts and activate contingency plans as needed.
• Review and report on completed service tasks to maximize billable revenue.

Skills

Customer focus

Verbal communication

Analytical skills

Relationship building

Organizational skills

Time management

Education

Post-secondary education

Tools

MS Excel

Routing/mapping technology

Job description

What you’ll do:

• Own the daily planning and scheduling of service activities while leveraging industry leading technology to optimize field-level throughput.


• Communicate with customers as required, in the planning and scheduling of service appointments.


• Build positive, collaborative relationships with the logistics team, district management and field staff.


• Collaborate with internal stakeholders and analyze daily KPIs, identifying gaps and providing solutions supporting the achievement of operational excellence objectives.


• Monitor the progress and execution of work plans and react in real-time to adjust schedules and maximize field output.


• Troubleshoot and resolve issues encountered by the Service Technician including routing and scheduling conflicts and activate contingency plans when necessary.


• Review, manage and report on completed service tasks daily to ensure they are finalized accurately and timely while maximizing billable revenue.


• Play a critical role in the planning and execution of internal preventative maintenance, and safety and compliance programs.


• Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal standards.

What you bring:

• Completed post-secondary education


• Proven customer-focused work style, verbal communication skills and the ability to present information to a variety of audiences.


• Excellent analytical skills with a strong ability to review data including KPIs and use this information to solve problems and continuously improve performance.


• Ability to build relationships, internally and externally, and lead through influence.


• Exceptional organization and time management abilities, thriving under pressure and adjusting to shifting priorities.


• Intermediate computer skills, specifically Microsoft Office are required and previous experience with MS Excel and routing or mapping technology is preferred.


• Safety and technical knowledge, with the ability to respond effectively to emergencies.

Salary: $58,300 - 65,000 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.