Service Coordinator

Sansom Equipment Limited; Mount Pearl; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Opportunities for professional devlopm

Employee discounts on products and }]}

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Opportunities for professional develop

Employee discounts on products and

Job summary

Sansom Equipment Limited in Mount Pearl, Newfoundland and Labrador, is seeking a Service Coordinator to manage service requests, schedule technicians, communicate with clients, dispatch, manage parts, and maintain records. The role requires a high school diploma (associate/bachelor preferred) and strong organizational and communication skills.

This full-time position offers opportunities for professional development and a competitive salary based on experience.

Qualifications

• High school diploma or equivalent is required; associate's or bachelor's degree preferred.
• Strong communication and interpersonal skills are essential in coordinating service with clients.
• Excellent organizational and time management abilities are important for handling multiple requests.
• Proficiency in Microsoft Office suite and scheduling software is expected.
• Attention to detail and problem-solving skills are valued.

Responsibilities

• Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
• Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
• Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
• Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
• Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
• Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
• Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
• Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Education

High school diploma or equivalent; associate's or bachelor's degree preferred

Tools

Microsoft Office

Scheduling software

Job description

Company Overview

Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.

Position

Service Coordinator

Job Type

Full-time

Pay

Competitive salary based on experience

Benefits

• Health, dental, and vision insurance


• Retirement savings plan


• Paid time off and holidays


• Opportunities for professional development and advancement


• Employee discounts on products and services

Responsibilities

• Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.


• Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.


• Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.


• Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.


• Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.


• Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.


• Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.


• Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred


• Previous experience in customer service, dispatching, or related field preferred


• Strong communication and interpersonal skills


• Excellent organizational and time management abilities


• Proficiency in Microsoft Office suite and scheduling software


• Ability to thrive in a fast-paced environment and adapt to changing priorities


• Attention to detail and problem-solving skills