Service Coordinator

Finning; Grande Prairie; On-site; CAD 52,000 - 70,000; Full time

Job summary

Finning Canada is seeking a Service Coordinator for our Grande Prairie, AB office. You will act as the critical link between customers, service teams, and internal stakeholders to drive efficient repair execution and exceptional service delivery.

The role focuses on administrative coordination from service request through to final invoice readiness, with emphasis on meticulous documentation, proactive risk identification, and strong prioritization of competing tasks in a fast-paced environment.

Qualifications

• Strong administrative and coordination capabilities.
• Excellent verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Coordinate and prepare service request documentation for MCO creation.
• Coordinate transportation, site access, and technician clearances during repairs.
• Monitor progress, track commitments, and elevate issues as needed.
• Finalize documentation and support invoice readiness and QA checks.

Skills

Administrative skills

Coordination

Communication

Attention to detail

Prioritization

Problem solving

Relationship building

Mechanical aptitude

Process orientation

Typing speed

Education

Post-secondary education in Business Administration

Administrative Management

Accounting

Tools

Scheduling tools

Documentation systems

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Grande Prairie, AB
Schedule: Monday to Friday | 5x2 | In Office

Build Your Career with Finning

Are you a highly organized professional who thrives in a fast-paced service environment? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences?

Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service.

As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction.

Job Description:

Service Request & Planning

• Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation.
• Compile customer account information, service history, warranty details, marketing programs, and supporting documentation.
• Review service scope, budget, and schedule requirements to ensure accuracy and alignment.
• Identify risks, concerns, or potential impacts to service delivery and communicate them proactively.
• Support governance and quality control processes before repair work begins.

Service & Repair Coordination

• Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution.
• Maintain accurate updates in service systems, scheduling tools, and job documentation.
• Coordinate transportation, contractor services, site access requirements, and technician clearances as needed.
• Schedule and support pre-job, mid-job, and post-job meetings.
• Track repair progress, monitor commitments, identify risks, and elevate issues when necessary.
• Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

MCO Closure & Quality Assurance

• Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete.
• Coordinate final review activities and support invoice readiness.
• Monitor closure timelines and drive timely resolution of deficiencies.
• Maintain accurate and complete records in accordance with Service Excellence standards.

Skills & Abilities

• Strong administrative and coordination capabilities.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize work and adapt to changing business requirements.
• Critical thinking and problem-solving abilities.
• Collaborative approach with strong relationship-building skills.
• Mechanical aptitude and interest in equipment or service operations.
• Process-oriented mindset with a focus on accuracy and efficiency.
• Minimum 50+ WPM keyboarding proficiency.

Preferred Experience

• 2-4 years of experience in: Service or maintenance coordination Document control Process administration Dealership operations Construction, oilfield, forestry, mining, or heavy equipment industries Field or shop service support environments

Preferred Education

• Post-secondary education in: Business Administration Administrative Management Accounting Business Management Related disciplines

What Will Make You Successful

You are someone who:

• Puts customers first and delivers exceptional service.
• Takes initiative and continuously seeks improvements.
• Thrives in a fast-paced environment with competing priorities.
• Communicates confidently and effectively across multiple stakeholder groups.
• Demonstrates accountability and a strong sense of urgency.
• Is comfortable identifying risks and driving solutions.

Why Join Finning?

At Finning, you’ll be part of a team that supports some of the most essential industries in Western Canada. We offer opportunities for growth, a collaborative work environment, competitive compensation, and the chance to contribute to meaningful work every day.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.