Service Applications Advisor

Finning; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Finning Canada is seeking a Service Operations Advisor in Edmonton to join the Corporate Service Operations team. The role focuses on improving service processes, data accuracy, and cross-functional collaboration to drive Service Excellence.

You will partner with facility leadership and use M3/INFOR systems to analyze performance, implement best practices, and support continuous improvement initiatives in an office-based role in Edmonton, Alberta.

Qualifications

• Strong knowledge of service operations processes and practices.
• Operational experience with service delivery models.
• Strong mechanical aptitude and technical understanding.
• Excellent verbal and written communication across org levels.
• Attention to detail and data accuracy.
• Problem solving and creative thinking.
• Ability to translate reports into improvements.
• Ability to manage multiple priorities independently.

Responsibilities

• Provide corporate-level support for an assigned Service Operations portfolio.
• Partner with facility management to improve performance across key processes.
• Develop and maintain best practices for Service Excellence.
• Analyze reports and KPIs to identify trends and gaps.
• Support audits and improve process understanding and execution.
• Apply change management strategies for implementations.
• Complete reporting and projects on time.
• Maintain accuracy of Service M3 data and processes.

Skills

Service operations processes

Systems aptitude

Analytical ability

Relationship building

Communication skills

Change management experience

Microsoft Office

Data accuracy

Education

Post-secondary education in business/operations/technology/engineering

Tools

INFOR Smart Office / M3 for Service

Kronos or similar

Service reporting tooling

Job description

Position Overview

Location: Edmonton, Alberta | Monday to Friday | In Office

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Location: Edmonton, Alberta | Monday to Friday | In Office

Are you someone who enjoys improving processes, solving operational challenges, and turning information into meaningful improvements?

We are looking for a Service Operations Advisor to join our Corporate Service Operations team in Edmonton. In this role, you will support the performance and continuous improvement of our service operations, working closely with facility leadership and cross-functional teams to strengthen processes, improve efficiencies, and drive Service Excellence.

Reporting to the Corporate Service Operations Supervisor, you will be responsible for an assigned Service Operations portfolio, providing expertise, analyzing performance and processes, developing best practices, and supporting initiatives that improve financial, operational, customer, and safety outcomes.

Please note: This is a Monday to Friday, in-office position based in Edmonton, Alberta.

Job Description

What You’ll Do

• Provide corporate-level support and subject matter expertise for an assigned Service Operations portfolio, including service processes, M3 functionality, quality assurance, financial impacts, project support, and system enhancements.
• Partner with operational facility management teams to identify opportunities and improve performance across key service processes.
• Develop, communicate, and maintain best practices that help facilities achieve Service Excellence.
• Analyze operational processes, reports, and Key Performance Indicators to identify trends, gaps, and opportunities for improvement.
• Support branch audits and help facility teams strengthen their understanding and execution of service processes.
• Apply change management strategies to support the successful implementation and adoption of operational improvements.
• Complete reporting, initiatives, and assigned projects accurately and on time.
• Maintain the integrity and accuracy of Service M3 data and processes.
• Collaborate across departments and business groups to identify and initiate continuous improvement projects.
• Implement, monitor, and sustain operational changes resulting from improvement initiatives.
• Build strong, professional relationships across all levels of the organization while managing sensitive and confidential information appropriately.
• Promote and adhere to company policies, procedures, and safety expectations.

What We’re Looking For

The successful candidate will bring a combination of service operations knowledge, systems aptitude, analytical ability, and strong relationship-building skills.

You will have:

• Strong knowledge of service operations processes and practices.
• Operational experience with a strong understanding of service delivery models.
• Strong mechanical aptitude and technical understanding.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of an organization.
• Strong attention to detail and a commitment to data accuracy.
• Demonstrated problem-solving and creative-thinking abilities.
• The ability to analyze reports, processes, and Key Performance Indicators and translate findings into actionable improvements.
• Strong organizational skills with the ability to manage multiple priorities.
• The ability to work independently and influence others to achieve results.
• Experience supporting or implementing change management initiatives.
• Proficiency with Microsoft Office applications and a strong aptitude for learning business systems.
• An understanding of accounting principles and their application within an operational environment.
• The ability to develop, maintain, and communicate operational reports and documentation.

Assets

• INFOR Smart Office / M3 for Service.
• Kronos or similar workforce/time-management systems.
• Service-related reporting and KPI development.
• Continuous improvement methodologies.
• Change management training or coursework.
• Post-secondary education in business, operations, technology, engineering, or another related discipline.

Why This Role?

This is an opportunity to have an impact beyond a single facility. You’ll work with teams across the organization to identify opportunities, solve operational challenges, and implement improvements that strengthen the way our service business operates.

If you’re analytical, collaborative, comfortable working with both people and systems, and motivated by continuous improvement, we’d like to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.