Service Coordinator

Finning; Red Deer; On-site; CAD 52,000 - 68,000; Full time

Job summary

Finning is seeking a highly organized Service Coordinator to join our service operations team in Red Deer. You will coordinate service and repair work orders, track progress, and ensure timely completion while maintaining accurate documentation.

In this role you will support planning, coordinate technicians and third-party services, and communicate with customers to meet expectations and drive efficient service delivery.

Qualifications

• Administrative experience in an office or operations setting.
• Coordination and scheduling capabilities for multiple tasks.
• Customer service focus with clear communication skills.
• Logistics support or operations background helpful.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate service and repair work orders from setup to completion, ensuring data accuracy.
• Track job progress, timelines and communicate delays to customers and stakeholders.
• Support planning by coordinating technicians, resources, logistics and third-party services.
• Maintain documentation including labour, parts, warranty and invoicing records.
• Collaborate with supervisors, technicians, planners, vendors and customers to ensure efficiency.

Job description

Position Overview

Finning is looking for a highly organized and detail-oriented Service Coordinator to join our service operations team in Red Deer. In this role, you will play a key part in keeping repair and maintenance activities on track by coordinating work orders, managing documentation, communicating with customers and internal stakeholders, and ensuring service jobs move efficiently from initiation to completion. This is an excellent opportunity for someone looking to build a career in operations, project coordination, customer service, or the heavy equipment industry from the ground up!

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Job Description

What You\u2019ll Do

• Coordinate service and repair work orders from setup to completion, ensuring information is accurate, complete and up to date


• Track job progress, monitor timelines, and proactively communicate delays, updates, and next steps to customer and internal stakeholders


• Support planning and scheduling activities by coordinating technicians, resources, logistics and third-party services


• Maintain accurate documentation, including labour, parts, warranty, invoicing, and customer records throughout the repair process


• Collaborate with supervisors, technicians, planners, vendors, and customers to ensure work is completed efficiently and meets customer expectations


• Support operational activities such as transportation coordination, site access requirements, training logistics and meeting administration


• Ensure work orders are finalized accurately for billing while adhering to established processes, quality standards and continuous improvement initiatives

What You\u2019ll Bring

• Previous experience in an administrative, coordination, customer service, logistics or operations support role


• Strong organization, attention to detail and time-management skills with the ability to manage multiple priorities in a fast-paced environment


• Excellent written and verbal communication skills with a strong customer service focus


• Proficient with Microsoft office, including Excel, Outlook and Word


• A collaborative, team-oriented mindset with a willingness to learn and jump in when needed

What Does Finning Offer

• Comprehensive pension program with employer contributions


• Employee Share Purchase Plan with company matching


• Employer paid extended health, dental, and medical benefits available from day 1


• This role is eligible for Finning\u2019s Short Term Incentive Program


• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.