Service Coordinator

finning; Fort St. John; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

In-office role

Career growth opportunities

Job summary

Finning Canada in Fort St. John, BC is seeking a Service Coordinator to act as the central liaison between customers, service operations, and internal teams. You will ensure maintenance and repair projects run efficiently from initial request through completion and invoicing.

The role emphasizes relationship-building, problem-solving, and juggling multiple priorities to deliver an outstanding customer experience. This is a full-time, in-office position in Fort St.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is required.
• Strong administrative and coordination skills are essential.
• Excellent verbal and written communication abilities are required.
• Exceptional organizational and time-management skills are essential.
• Strong attention to detail and problem-solving abilities are beneficial.

Responsibilities

• Act as a primary point of contact for customers throughout the service process.
• Respond to customer, service, warranty, and production inquiries in a timely and professional manner.
• Provide regular updates on job progress and repair timelines.
• Prepare repair estimates and customer quotations.
• Obtain purchase orders and support customer approvals.
• Build strong relationships with customers and internal teams to ensure a seamless service experience.
• Coordinate the setup and administration of service work orders.
• Review service history, maintenance records, and supporting documentation to support repair planning.
• Ensure work orders align with agreed scope, budget, and timelines.
• Maintain accurate records and updates in business systems throughout the repair process.
• Coordinate transportation, contractor services, and other job-related logistics as required.
• Support service supervisors and operations teams throughout repair execution.
• Monitor job progress and proactively communicate risks, delays, or concerns.
• Participate in scheduling and planning meetings to support service delivery commitments.
• Track action items and assist in driving work orders through completion.
• Ensure documentation, warranty information, service reports, and supporting records are complete and accurate.
• Assist with invoicing and work order close-out activities.
• Follow up on outstanding items to support timely billing and job completion.
• Maintain compliance with company processes and service excellence standards.

Skills

Customer service

Administrative coordination

Communication

Time management

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Service management systems

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview

Location: Fort St. John, BC

Schedule: Monday to Friday | Full-Time | In-Office

Join a Team That Delivers Exceptional Customer Service

We're looking for a highly organized and customer-focused Service Coordinator to join our Fort St. John team. In this role, you'll be the central point of coordination between customers, service operations, and internal stakeholders, ensuring maintenance and repair projects are executed efficiently from initial request through completion and invoicing.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and keeping multiple priorities on track while delivering an outstanding customer experience.

Job Description

What You'll Do

Customer Service & Relationship Management

• Act as a primary point of contact for customers throughout the service process.
• Respond to customer, service, warranty, and production inquiries in a timely and professional manner.
• Provide regular updates on job progress and repair timelines.
• Prepare repair estimates and customer quotations.
• Obtain purchase orders and support customer approvals.
• Build strong relationships with customers and internal teams to ensure a seamless service experience.

Service & Work Order Coordination

• Coordinate the setup and administration of service work orders.
• Review service history, maintenance records, and supporting documentation to support repair planning.
• Ensure work orders align with agreed scope, budget, and timelines.
• Maintain accurate records and updates in business systems throughout the repair process.
• Coordinate transportation, contractor services, and other job-related logistics as required.

Operational Support

• Support service supervisors and operations teams throughout repair execution.
• Monitor job progress and proactively communicate risks, delays, or concerns.
• Participate in scheduling and planning meetings to support service delivery commitments.
• Track action items and assist in driving work orders through completion.

Job Closure & Documentation

• Ensure documentation, warranty information, service reports, and supporting records are complete and accurate.
• Assist with invoicing and work order close-out activities.
• Follow up on outstanding items to support timely billing and job completion.
• Maintain compliance with company processes and service excellence standards.

What You'll Bring

Required Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong administrative and coordination skills.
• Excellent verbal and written communication abilities.
• Exceptional organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.

Preferred Experience

• Experience in service coordination, administration, logistics, maintenance, repair, construction, mining, forestry, oil and gas, or industrial environments.
• Experience working in a heavy equipment dealership or related industry is considered an asset.
• Knowledge of warranty, invoicing, estimates, or service operations is beneficial.

Technical Skills

• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to quickly learn new systems and software applications.
• Experience with service management systems is an asset.

Why Join Us?

• Monday to Friday schedule with evenings and weekends free.
• Full-time, in-office position located in Fort St. John.
• Collaborative and supportive team environment.
• Opportunity to work with industry-leading equipment and service professionals.
• Career growth and development opportunities.
• A role where your organization, communication, and customer service skills make a direct impact every day.

If you're a customer-focused professional who enjoys coordinating multiple moving parts, building strong relationships, and helping deliver exceptional service, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.