Service Writer

Finning; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Finning Canada in Edmonton, AB is seeking a Service Writer to support shop and field operations on a 7x7 rotation. You will coordinate service documentation, dispatch technicians, and ensure accurate work orders and billing.

The role requires 2–5 years in a service or heavy equipment setting, strong admin skills, and proficiency with Microsoft Office (Outlook, Excel). You will interact with customers, technicians, and shop leadership to keep operations running smoothly.

Qualifications

• 2–5 years of experience in a service, mechanical, heavy equipment, shop, or industrial environment.
• Strong administrative and organizational skills with a high attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Strong communication and customer service skills.

Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries professionally and efficiently.
• Build and maintain strong working relationships with customers and internal teams.
• Receive, log, and coordinate service calls for field technicians.
• Dispatch field technicians and maintain visibility of their locations to support operational efficiency and safety.
• Coordinate with shop leadership to monitor and prioritize work orders.
• Work closely with parts personnel to ensure accurate parts tracking and billing.
• Assist with scheduling lube technicians and maintaining the shop service board.
• Coordinate equipment exchanges as required.

Skills

Service coordination

Dispatching

Customer service

Microsoft Office

Excel

Teamwork

Tools

Outlook

Excel

MS Office

Job description

Company

Finning Canada

Number of Openings

2

Worker Type

Permanent

Position Overview

Edmonton, AB | 7x7 Rotational Shift

Are you organized, detail-oriented, and thrive in a fast-paced service environment? We are looking for a Service Writer to play a key role in supporting our shop and field operations. This position is responsible for coordinating service documentation, dispatching field technicians, maintaining work order accuracy, and ensuring exceptional customer service.

Working closely with customers, technicians, parts personnel, and shop leadership, the Service Writer helps keep operations running efficiently while ensuring all work is accurately documented and billed.

Job Description

What You'll Do

Customer & Operational Support

• Serve as a primary point of contact for customers, responding to inquiries professionally and efficiently.
• Build and maintain strong working relationships with customers and internal teams.
• Receive, log, and coordinate service calls for field technicians.
• Dispatch field technicians and maintain visibility of their locations to support operational efficiency and safety.
• Coordinate with shop leadership to monitor and prioritize work orders.
• Work closely with parts personnel to ensure accurate parts tracking and billing.
• Assist with scheduling lube technicians and maintaining the shop service board.
• Coordinate equipment exchanges as required.

Administration & Documentation

• Open, update, and close work orders.
• Process customer invoices and service documentation accurately and on time.
• Maintain equipment status records and customer-owned equipment files.
• Retrieve, file, and maintain service-related documentation and records.
• Track customer purchase orders and ensure billing information is complete.
• Coordinate Non-Destructive Testing (NDT) requirements and maintain tracking records.
• Support reporting, tracking, and data management using various software applications, including Excel.
• Ensure paperwork is completed accurately and processed in a timely manner.

What We're Looking For

• 2 to 5 years of experience in a service, mechanical, heavy equipment, shop, or industrial environment.
• Strong administrative and organizational skills with a high attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Experience with work order management, dispatching, invoicing, or service coordination is considered an asset.

What Makes You Successful

• Strong problem-solving and multitasking abilities.
• Ability to work effectively under pressure and meet deadlines.
• Professional attitude with a commitment to high ethical standards.
• Team-oriented approach and ability to collaborate across departments.
• Strong attention to accuracy and detail.

Working Environment

• Fast-paced service and maintenance environment.
• Frequent interaction with customers, technicians, and operational personnel.
• Combination of office and shop environments.
• Ability to work under pressure and manage competing priorities.
• Use of appropriate personal protective equipment (PPE) when required.

Shift Information

7 Days On / 7 Days Off Rotation

This schedule offers extended time off while providing the opportunity to be part of a dynamic team supporting critical service operations.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.