Service Coordinator

Collage; Edmonton; On-site; CAD 37,000 - 44,000; Full time

Benefits offered by this job

40 hour work week

Paid time off

Benefits package

RRSP/TFSA option

Job summary

Sterling Fire Protection is seeking a seasoned Service Coordinator for our Edmonton, AB operations. The role focuses on coordinating service requests, dispatching field technicians, and maintaining strong communication with customers and the service team.

The ideal candidate will bring at least 5 years in service coordination or dispatch, experience in fire protection or skilled trades, and proficiency with scheduling tools like ServiceTrade.

Qualifications

• High school diploma or GED.
• Minimum 5 years of experience in a service coordination or dispatch role.
• Fire protection, service, or skilled trades dispatching experience is an asset.
• Clear and accurate verbal and written communication.
• Proficient with Microsoft Office or Google Business Suite.

Responsibilities

• Manage incoming service requests from multiple channels (phone, email, online).
• Assess request requirements and schedule field technicians based on skillset, availability, location, and priority.
• Develop and adjust daily schedules to optimize technician productivity and service response times.
• Maintain clear and consistent communication with technicians and customers.
• Provide real-time coordination support, addressing schedule changes and resolving issues.
• Keep customers informed with appointment confirmations and timely responses to inquiries.

Skills

Communication

Dispatch experience

Customer service

Organizational skills

Education

High school diploma

Tools

ServiceTrade

Job description

Service Full Time Edmonton, AB $27 - $32 CAD per year

As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety.

Sterling Fire Protection is seeking aseasonedService Coordinatortojoin ourServicedivision.

Position Summary

Reporting toService Manager,the Service Coordinatorplays a key part in ensuring our service operations run smoothly, efficiently, and with a strong focus on client satisfaction.You’llwork alongside other coordinators to manage scheduling and dispatch, whilecontributingto strengthen teamperformance,structureand accountability.

We’relooking for someone whodoesn’tjust react to the day-to-day-butanticipateschallenges, thinks critically, and takes initiative to keep things moving forward.

This position is ideal for someone withdispatchingexperience in a serviceor tradesenvironment who enjoys working with detailed information, supportingcustomer services, andensuringorganized, efficient operations.

Thispermanent,full-timerole isanin-personposition basedinEdmonton.

What Makes You Successful in This Role

• Clear, confident communicator:You build strong relationships with customers, technicians, and internal teams, ensuring everyone stays informed, aligned, and supported.
• Highly organized with strong attention to detail:You manage multiple priorities effectively whilemaintainingaccurateschedules and documentation, keeping operations running smoothly.
• Proactive problem solver and critical thinker:Youanticipatechallenges, make sound decisions under pressure, and take initiative to resolve issues before they elevate to impact service delivery.
• Collaborative and adaptable team player:You work well with others to improve processes, and bring a positive, steady approach that helps keep the team focused and engaged.

WhatYou’llDo

• Manage incoming service requests from multiple channels (phone, email, online), ensuring all required details are captured accurately
• Assess request requirements and schedule field technicians based on skillset, availability, location, and priority
• Develop and adjust daily schedules tooptimizetechnician productivity and service response times
• Maintain clear and consistent communication with technicians, ensuring they have the information needed for each job
• Provide real-time coordination support, addressing schedule changes and resolving issues as they arise
• Keep customers informed with appointment confirmations, updates, andtimelyresponses to inquiries
• Ensure technicians are fully prepared with the necessary job details, equipment information, and site requirements
• Maintainaccurateand up-to-date records of service activities, assignments, and completion details
• Respond effectively to changing priorities,identifyingpractical solutions to keep operations running smoothly
• Collaborate with the team toidentifyand implement improvements to processes and scheduling efficiency

WhatYou’llBring

• High school diploma or GED
• Minimum 5 years of experience in a service coordination or dispatch role
• Fire protection,service, or skilled tradesdispatchingexperienceis an asset
• Clear andaccurateverbaland writtencommunication
• Strong organizational skills with the ability to manage multiple priorities
• Ability to stay composedand professionalunder pressure
• Proficient withMicrosoft Office or Google Business Suite
• Experience with service management and scheduling tools (e.g.,ServiceTradeor similar), as well as standard office systems

WhatWeOffer

At Sterling, we treat our employees right. A Service Coordinator at Sterling Fire Protection can look forward to the following:

• $27.00 - $32.00 per hour based on qualifications and experience
• 40 hour week between Monday and Friday
• Paid time offand birthday off
• A comprehensive benefit plan that includes:
• Life Insurance, Disability Insurance, AD&D
• Extended health care benefits
• Vision and Dental
• An industry-leading Employee Assistance Program and Teladoc virtual medical care
• Optional RRSP or TFSA plan with employer contributions
• Casual dress and a fun, close-knit corporate culture where employees are valued and everyone is accepted
• Company events
• Various otherperksand benefits based on achievement of goals

Sterling Fire Protection is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees. We do not discriminateon the basis ofrace, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety andprotection for all.