Mechanical Service Coordinator

uptreeHR Inc; Dartmouth; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Benefits

RRSP matching

Paid vacation

Comprehensive benefits package

Job summary

uptreeHR Inc is seeking a Mechanical Service Coordinator for a Monday-Friday, full-time role in Nova Scotia. You will coordinate technicians, manage service and installation schedules, and keep operations running smoothly in a fast-paced environment.

You will dispatch technicians, respond to inquiries, prepare quotes, and support parts orders while collaborating with customers and field staff. This role includes a comprehensive benefits package and RRSP matching, with strong growth opportunities.

Qualifications

• 2+ years experience supporting field service technicians in relevant industries.
• Strong scheduling, dispatching, quoting, work orders, and customer follow-up knowledge.
• Ability to communicate effectively with customers and skilled tradespeople.
• Excellent organization to balance multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate service, inspection, and installation schedules.
• Respond to customer inquiries and service requests.
• Dispatch technicians and prioritize service calls.
• Manage inspection records and follow-up work.
• Prepare quotes and support customer follow-up activities.
• Assist with parts orders, inventory coordination, and shipping.
• Support sales and installation scheduling activities.
• Collaborate with technicians, customers, and internal teams.
• Identify opportunities to improve processes and efficiency.
• Maintain accurate records and administrative documentation.

Skills

Scheduling

Dispatching

Customer communication

ERP/CRM software

Organization

Tools

ERP systems

CRM software

Dispatching software

Job description

Mechanical Service Coordinator | Monday-Friday | Full-Time | Benefits & RRSP Matching

Do you have experience coordinating technicians, managing service schedules, and keeping mechanical service operations running smoothly? Are you comfortable balancing customer needs, urgent service calls, inspections, and changing priorities in a fast-paced technical environment? If so, we'd love to hear from you.

Our client is a well-established Atlantic Canadian company that supports businesses throughout the region with specialized equipment services, inspections, installations, and maintenance solutions. Known for their commitment to customer service, safety, and quality workmanship, they have built a strong reputation and a loyal customer base over many years. Just as importantly, they are known for their supportive team environment, collaborative culture, and commitment to employee success. This is an excellent opportunity to join a growing organization where your contributions are valued and your professional development is encouraged.

Important Experience Requirement

This role requires previous experience coordinating service, maintenance, repairs, inspections, or field technicians within a mechanical, automotive, industrial, construction, elevator, heavy equipment, HVAC, or similar technical service environment. Applicants without experience supporting skilled trades, technicians, mechanical service operations, or maintenance programs are unlikely to be considered.

What You'll Be Doing

As the Service Coordinator, you will play a key role in ensuring customers receive exceptional service while supporting the day-to-day coordination of field operations. Key responsibilities include:

• Coordinating service, inspection, and installation schedules
• Responding to customer inquiries and service requests
• Dispatching technicians and prioritizing service calls
• Managing inspection records and coordinating follow-up work
• Preparing quotes and supporting customer follow-up activitiesAssisting with parts orders, inventory coordination, and shipping
• Supporting sales and installation scheduling activities
• Collaborating closely with technicians, customers, and internal team members
• Identifying opportunities to improve processes and operational efficiency
• Maintaining accurate records and administrative documentation

What We're Looking For

This position is ideal for someone who has worked in a service-driven mechanical or industrial environment and enjoys being the hub that connects customers, technicians, schedules, and solutions. Whether your background is automotive service, HVAC, industrial equipment, elevator service, manufacturing operations, or a similar field, you'll bring an understanding of the urgency, organization, and communication required to keep service operations running smoothly.

Successful candidates will bring:

• 2+ years experience supporting field service technicians in industries such as automotive, heavy equipment, HVAC, elevator systems, industrial equipment, manufacturing, construction, facilities maintenance, or related sectors
• A strong understanding of how service and maintenance operations function, including scheduling, dispatching, quoting, work orders, and customer follow-up
• The ability to communicate effectively with both customers and skilled tradespeople
• Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment
• Experience coordinating service calls, inspections, installations, maintenance programs, or repair work
• Excellent problem-solving skills and the ability to think proactively when schedules or priorities change
• Strong computer skills and experience using scheduling, dispatching, ERP, CRM, or service management software

Why Join This Team?

• Monday to Friday schedule
• Competitive compensation based on experience
• Comprehensive benefits package
• Paid vacation
• RRSP matching program
• Supportive and collaborative team culture
• Stable, growing company with long-term career opportunities
• Opportunity to make a meaningful impact in a key operational role

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care