Service Coordinator

Wolseley Inc; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Service Coordinator to enhance customer service and support field operations. In this role, you will engage with customers, manage service requests, and ensure smooth communication between departments. You'll leverage your organizational skills and attention to detail to create work orders and track service progress. This position offers a supportive environment with comprehensive benefits, career development opportunities, and a chance to contribute significantly to customer satisfaction. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this role is perfect for you.

Benefits

Comprehensive Benefits

Life Insurance

Paid Vacation

Employee Discounts

Education Reimbursement

Safety Shoe Reimbursement

Retirement Savings Programs

Bonus Programs

Career Development Opportunities

Paid Sick Time

Qualifications

• Excellent communication skills with a friendly demeanor.
• Strong organizational skills to manage multiple priorities.
• Experience in service coordination or administrative roles.

Responsibilities

• Greet customers over the phone and provide updates on job status.
• Create work orders and input customer purchase orders.
• Schedule field service jobs and coordinate logistics.

Skills

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Customer Service

Education

High School Diploma

Experience in Service Coordination

Tools

Microsoft Outlook

Windward System 5

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

James Electric Motor Services Ltd. is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers. For over 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What You Will Do:

• Greet customers over the phone in a professional and friendly manner, ensuring a strong focus on their needs.
• Keep customers informed with timely updates on job status and progress.
• Create work orders in Windward System 5, including accurate customer contact details, clear problem descriptions, and all relevant equipment nameplate information.
• Obtain and input customer purchase orders into the system when available.
• Schedule field service jobs by entering them into the Outlook calendar and coordinating timing and resources with internal teams.
• Collaborate with the Fabrication Manager to align fabrication jobs with field service needs.
• Arrange for necessary tools, equipment, and delivery logistics, including scheduling drivers for items too large for the Field Service Technician to transport.
• Send daily job details and work orders to the Field Service Technician via email prior to site visits.
• Monitor and respond promptly to all incoming service-related emails.
• Process completed field service reports by matching them with corresponding work orders and taking appropriate next steps.
• Track and locate customer products brought into the shop by Field Service Technicians for repair.
• Support the Service Coordinator Team Lead with the preparation of customer quotes.

What You Will Bring:

• Excellent verbal and written communication skills with a friendly, professional demeanor.
• Strong organizational skills and the ability to manage multiple priorities efficiently.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Outlook and experience working with scheduling or calendar tools.
• Working knowledge of Windward System 5 or similar enterprise service software (or willingness to learn).
• Ability to collaborate effectively across departments and coordinate logistics.
• Dependability and initiative in supporting team members and improving customer service workflows.
• Prior experience in a service coordination, administrative, or dispatching role is a plus.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

About Us

Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable.

In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON.

Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.