Retail Customer Service Coordinator Full Time Winners - Shawnessy

TJX Canada – Winners, Marshalls, HomeSense; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic associates to join their dynamic team. In this role, you'll engage with customers and handle exciting products daily, contributing to the store's success. With a focus on customer service excellence, you'll help create a vibrant shopping experience while receiving dedicated training and support for your development. This opportunity offers a friendly and inclusive culture where your contributions truly matter. If you're passionate about retail and thrive in a fast-paced environment, this position is perfect for you!

Benefits

Merchandise Discount

Associate and Family Assistance Program

Dedicated Training and Resources

Qualifications

• 1-2 years of relevant experience in retail or service industry preferred.
• Strong customer service skills and ability to maintain a warehouse environment.

Responsibilities

• Support a high-quality customer service culture by maintaining operational standards.
• Train and develop associates on merchandise presentation and customer service excellence.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Technical Knowledge of Register Operations

Education

High School Diploma or Equivalent

Job description

Winners

At TJX Canada, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you'll find abundant opportunities to learn, thrive, and make an impact. We are an equal opportunity employer committed to inclusion and accommodation of all individuals.

Job Description

The Opportunity

Our Associates bring our business to life. Working in our stores, you'll engage with customers and work with exciting products daily. Your contributions, from handling transactions to merchandising displays, will drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What You'll Discover

Eligible Associates can look forward to:

• An inclusive culture
• Dedicated training and on-the-job resources for your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program supporting healthy living

What You'll Do

There's a variety of tasks in this role, including Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a high-quality customer service culture by maintaining operational standards, communicating updates, and training Associates on policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with management.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Enhancing the shopping experience by coordinating merchandise movement and ensuring the sales floor is visually appealing and standards are met.
• Creating inspirational displays in high-impact areas to influence sales and trends, and driving the store's fashion, brand, and value strategies.

For more details, click HERE.

What You'll Need

To start your career with us, you'll have:

• 1-2 years of relevant experience; retail or service industry experience preferred
• High School diploma or equivalent
• Excellent problem-solving and communication skills, including verbal, written, and active listening
• Strong customer service skills with the ability to identify customer and associate needs, and technical knowledge of register operations
• Ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will undergo a criminal record check as part of the hiring process.

Address

400 - 85 Shawnville Blvd. S.E.

Location

CAN Winners Store 0295 Calgary AB

Hourly Range

$17.00-$21.25/hour. This range reflects the expected hiring range and may vary depending on skills, experience, and local labor market conditions.