Service Coordination Specialist – Scheduling & Customer Impact

Empire Roofing Corporation; Windsor; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Career growth

Challenging environment

Job summary

Empire Roofing Corporation in Windsor seeks an Experienced Service Coordinator to organize service crews, schedules, materials, purchase orders, and customer communications in a fast-paced environment, ensuring timely, high-quality service for our clients.

The role demands strong organization, proactive communication, and the ability to juggle multiple priorities, with visits to job sites when required and a willingness to coordinate with field crews, suppliers, and internal teams to keep

Qualifications

• 3+ years of experience in service coordination, dispatch, operations, or project coordination.
• Experience in roofing, construction, HVAC, plumbing, transportation, or a similar industry is an asset.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer and administrative skills.
• Valid driver’s license and willingness to visit job sites when required.

Responsibilities

• Schedule and dispatch service crews and coordinate multiple projects.
• Communicate with customers, field crews, suppliers, and internal teams.
• Create and track purchase orders and material requirements.
• Monitor project progress, schedules, and service quality.
• Maintain accurate work orders, records, and reports.
• Resolve scheduling and service issues efficiently.
• Support Service Managers and team members.

Skills

Organizational skills

Communication skills

Problem-solving

Multi-tasking

Computer skills

Administrative skills

Driver’s license

Job description

Empire Roofing Corporation in Windsor seeks an Experienced Service Coordinator to organize service crews, schedules, materials, purchase orders, and customer communications in a fast-paced environment, ensuring timely, high-quality service for our clients.

The role demands strong organization, proactive communication, and the ability to juggle multiple priorities, with visits to job sites when required and a willingness to coordinate with field crews, suppliers, and internal teams to keep