Service Assistant

SMS Equipment Inc.; Elkford; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

SMS Equipment Inc. in Elkford, BC, is seeking a Service Assistant to support our service operations. You will manage service work orders from opening through closing and invoicing, ensure accurate billing, and maintain compliant documentation.

The ideal candidate has a high school diploma with an Office Administration Certificate or equivalent, at least two years of administrative experience, and strong Microsoft 365 skills. This is a full-time, hybrid role with a Monday to Friday schedule.

Qualifications

• High school diploma or equivalent required.
• Office Administration Certificate or equivalent experience preferred.
• Minimum two years of administrative experience.
• Intermediate to advanced Microsoft 365 skills.
• Strong attention to detail and ability to organize and prioritize time-sensitive work.
• Ability to communicate effectively with customers, field supervisors, branches, suppliers, and internal teams.
• Work order management experience is preferred.
• Mining industry experience is an asset.
• Knowledge of ISO Quality Management Systems is an asset.

Responsibilities

• Review work order requests and create work orders accurately.
• Prepare and organize work order folders and coordinate monthly work orders with field personnel.
• Maintain Work in Progress and compliant documentation (JSOX).
• Review invoices, purchase orders, labour, expenses and billing rates for accuracy.
• Monitor work orders through to completion and ensure costing and invoicing are on time.
• Prepare monthly reports and support data analysis.
• Maintain procedural work instructions and cross-train for team coverage.

Skills

Microsoft 365

Attention to detail

Time management

Customer communication

Work order management

Team collaboration

Education

High school diploma

Office Administration Certificate

Tools

eXtend ERP

Job description

Elkford
1 Intata Road
Elkford, BC V0B1H0, CAN

• Hybrid
• Administration & Support
• Full-Time
• Requisition #: SERVI007264

Description

SMS Equipment is seeking an organized and detail-focused Service Assistant to support our service operations in Elkford. This role manages service work orders from opening through closing and invoicing, maintains accurate billing and Work in Progress information, and ensures documentation is complete and compliant. It is a strong opportunity for an administrative professional who enjoys coordinating details, working with multiple stakeholders, and keeping time-sensitive processes moving.

Work Location: Elkford, BC. Salary: $50,000 to $60,000 per annum. Work Arrangement: Hybrid - providing the flexibility to work remotely up to 2 days per week after the training period. Schedule: Monday to Friday.

What You’ll Do

• Review work order requests, confirm required information and supporting documentation, and create work orders accurately.
• Prepare work order folders, communicate work order numbers, and coordinate monthly work orders with field personnel.
• Maintain work order files and JSOX-compliant documentation, including weekly Work in Progress reporting and status updates.
• Review sublet invoices, purchase orders, labour, expenses, billing rates, and supporting information for accuracy.
• Monitor work orders through completion, obtain required approvals, and ensure costing and invoicing are completed on time.
• Prepare monthly reports, track annual purchase orders, complete assigned checklist items, and support data analysis.
• Maintain procedural work instructions, organize service documentation, and cross-train to provide team coverage.

What You Bring

The successful candidate will bring a high school diploma and an Office Administration Certificate, or equivalent education and experience . Other requirements include:

• Minimum two years of administrative experience.
• Intermediate to advanced Microsoft 365 skills.
• Strong attention to detail and the ability to organize and prioritize time-sensitive work.
• Ability to communicate effectively with customers, field supervisors, branches, suppliers, and internal teams.
• Work order management experience is preferred.
• Mining industry experience is an asset.
• Knowledge of ISO Quality Management Systems and eXtend ERP is an asset.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.