Regional Service Administrator

SMS Equipment Inc.; Edmonton; On-site; CAD 50,000 - 55,000; Full time

Job summary

SMS Equipment Inc. is seeking a Regional Service Administrator for Edmonton, AB. This on-site role supports procurement, admin operations, and service workflows across branches in the region.

The position entails handling purchase orders, travel arrangements, and service-related work orders within a five-day, office-based schedule. The successful candidate will manage documentation, billing processes, and asset coordination while using AP/ERP systems and MS Office to deliver accurate reporting

Qualifications

• Strong organizational skills and attention to detail across multiple priorities.
• Excellent written and verbal communication abilities.
• Comfort with digital tools and collaboration platforms.
• Ability to work both independently and in a team in a fast-paced environment.

Responsibilities

• Process and manage purchase orders; source materials for branches; ensure policy compliance; reconcile credit cards.
• Provide regional administrative support: travel bookings, meeting coordination, call handling, onboarding, safety training tracking, asset IT coordination, documentation management.
• Administer service work orders from creation to invoicing and claim submission; process monthly PM billing; maintain claim docs; support coordinators with workflow and compliance.
• Use AP and ERP systems, Microsoft Office, Adobe Acrobat, and OEM portals to support procurement, service administration, and reporting.

Skills

Organizational skills

Written and verbal communication

Digital tools proficiency

Independent and collaborative work

Customer service orientation

Tools

AP and ERP systems

Microsoft Office

Adobe Acrobat

OEM portals

Job description

Edmonton
16116 111 Avenue
Edmonton, AB T5M2S1, CAN

• On-site
• Administration & Support
• Full-Time
• Requisition #: REGIO007262

Description

The Regional Service Administratorprovides essential administrative and operational support across branches within the assigned region.

Work Location: Edmonton, AB
Salary:$50,000 - $55,000 annually.
Work Arrangement:Fixed on site – working 5 days per week from the office.
Schedule:Monday to Friday.

What You'll Do

• Procurement & Purchasing: Process and manage purchase orders, source materials for branches, ensure policy compliance, and complete credit card reconciliations accurately and on time.
• Administrative Operations: Provide regional administrative support including travel bookings, meeting coordination, call handling, onboarding support, safety training tracking, asset coordination with IT, and document management.
• Service Support: Administer service-related work orders from creation through invoicing and claim submission. Process monthly Preventative Maintenance billing, maintain centralized claim documentation, and support Regional Service Coordinators with work order flow and compliance.
• Systems & Tools: Use AP and ERP systems, Microsoft Office, Adobe Acrobat, and OEM portals to support procurement, service administration, and reporting.

What You Bring

The successful candidate will have the following skills and abilities:

• Strong organizational skills with attention to detail and the ability to multitask effectively across multiple priorities.
• Excellent written and verbal communication skills.
• Comfort with digital tools and collaboration platforms.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Professional, solutions-focused approach to customer service and internal communication.

This position is classified as anIndividual Contributorrolein SMS Equipment’s competency framework, requiring demonstration ofcore competencies(customer focus, collaboration, and technical/functional expertise).

At SMS Equipment,safety is one of our core valuesand we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, theright partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that valuessafety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.