Service Appointment Coordinator

Westminster Toyota; New Westminster; On-site; CAD 38,000 - 52,000; Full time

Job summary

Westminster Toyota is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department in New Westminster. You will answer customer calls, route them to the appropriate team, and book appointments via phone or email.

Responsibilities include making outgoing reminder calls, running daily reports, and assisting the public with a friendly, helpful demeanor. This role requires strong organization and excellent customer service skills.

Qualifications

• Strong organizational skills.
• Excellent telephone manners.
• Experienced at working on a team.
• Strong computer skills; Reynolds & Reynolds experience an asset.
• Self-starter capable of working independently.
• Experienced at providing excellent customer service.
• Solutions oriented individual.

Responsibilities

• Answer customer calls and route to Service team.
• Book appointments by phone and email.
• Make outgoing reminder calls and generate daily reports.

Skills

Organization

Telephone manners

Teamwork

Independent work

Customer service

Solutions oriented

Tools

Reynolds & Reynolds

Job description

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

Qualifications

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service
• Solutions oriented individual

Additional Information

This is a full time position.