Service and Quality Coordinator

Fluke Corporation; Mississauga; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Fluke Corporation is seeking a service and quality coordinator to support a 17025 accredited quality management system. The role involves coordinating customer communications, processing returns, and assisting with audits and quality documentation in a fast-paced environment.

You will manage QA tasks, communicate with customers, and support internal teams, with emphasis on accuracy, process improvement, and collaboration across the lab network.

Qualifications

• 3+ years of experience in customer service or service coordination in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work with CRM and ERP systems and support QA/QMS activities.

Responsibilities

• Process units in Oracle/CRM software.
• Arrange movement of customer equipment to Fluke Labs or vendors.
• Review purchase orders for services required.
• Perform QA verification of items returning from laboratories.

Skills

Customer service

Communication

Organizational skills

Team player

Education

Associate’s degree in Business/Science/Quality

Tools

Word

Excel

Outlook

CRM

ERP systems

Job description

Job Summary:

We are seeking a skilled service and quality coordinator with a strong background in customer service to join our team. This individual would be responsible to communicate with customer, handle escalations and also maintain administrative tasks for a 17025 accredited quality management system.

Responsibilities

• Receives and processes units in Oracle/CRM software.
• Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
• Review customer purchase order for services required.
• Performs QA Verification of items returning from US labs before sending back to customer.
• Respond to customer inquiries over calls or emails regarding job status, review with management or technician and relay to customer as required.
• Follows-up with customer about the orders waiting for approval/method of payment.
• Participate in QMS related activities and manage 17025 QMS for the lab.
• Assist technical manager on quality related administrative tasks such as updating procedures, work instructions and maintaining records.
• Participate in Internal and External 9001 and 17025 audits alongside technical manager and act as a backup Quality representative for the lab.
• Prepare reports for Daily Stand-up meetings as needed.
• Handles escalations from junior service coordinators and train as needed.
• Perform other related duties as assigned.

Qualifications

• Must be a Canadian permanent resident or citizen.
• Associate’s degree in Business/Science/Quality and/or equivalent work experience.
• Minimum 3 years of experience as customer service or service coordinator in a fast paced environment.
• Proven ability to communicate well with internal and external customers via phone and email.
• Excellent written and oral communication skills, excellent organizational skills.
• Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems.
• Understanding of 9001 and/or 17025 Quality system.
• Able to routinely lift up to 50 lbs.
• Good attitude. Meticulous attention to detail. Works well in a team setting.
• Good work ethics and willingness to learn and succeed.

Preferred

• Experience as service/quality coordinator in a calibration lab setting.
• Experience managing quality documents and records in a 17025 accredited organization.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 26.25 - 35.48 hourly